Become a pivotal part of HCLTech as a Support Operations Administrator. This role focuses on independently resolving tickets, providing on-call assistance, and performing root cause analyses to ensure client success.

You are responsible for upholding quality standards, regulatory compliance, and effective support. Your contribution will include managing knowledge updates and mentoring new team members. Ensuring customer satisfaction through First Call Resolution is a critical aspect of your role, alongside minimizing ticket reopens.

Key Responsibilities:
• Resolve tickets efficiently within SLA guidelines
• Offer support for on-call escalations and analysis
• Conduct knowledge base updates and management




• Provide training and coaching for current analysts
• Ensure high customer satisfaction ratings and minimal case reopens

Requirements:
• Understanding of quality and regulatory requirements
• Experience in technical support operations
• Strong analytical aptitude for issue resolution
• Effective training and coaching abilities
• Commitment to excellent customer service

Leverage your skills to enhance service quality at HCLTech while contributing to customer success.
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📌 HCLTech Support Operations Administrator (Ontario)
🏢 HCL Technologies
📍 Ontario