Role Summary: The Dispatcher is responsible for effectively coordinating a group of drivers to success through continual communication from the shipment pick-up to delivery and ensuring the appropriate internal departments are aware of any updates. Position represents the company in a positive image with employees, customers and the community always performing in a secure and ethical manner to achieve financial success. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations. The candidate will have industry experience, preferably within a unionized environment.
Hours of Work Monday to Friday, 9:30am–6:00pm
Work Arrangement On-site
Position Type Non-Union
Employment Status Permanent
Compensation Salary: $60,000
Work Location & Environment 10020-56th Avenue, Edmonton AB, T6E 5L7
Office environment
Key Accountabilities In this role, you will:
Communicate dispatch information to Drivers
Monitor and respond to driver's satellite messages
Participate in and support driver retention initiatives
Collaborate with Customer Service and Planning teams to efficiently solve problems
Maintain fair and equitable distribution of work
Monitor driver performance and miles
Coach driver’s regarding customs, hazmat, hours of service, policy, regulations, satellites




Develop solutions for any driver inquiries
Update customer websites
Communicate & problem solve with customers as required
Other duties as assigned
Qualifications We’re looking for someone who brings:
Education & Experience: Minimum of 2 years truckload dispatch experience is an asset
Must have a minimum of 1 year of Customer Service experience
Working knowledge of the North American transportation industry
ACE and Customs/border crossing experience an asset
Experience with EDM (or similar dispatch systems) is considered an asset
Skills & Attributes Keen interest in building relationships with your team of drivers and co-workers
Desire to urgently resolve incidents that occur while driver is delivering their load
Exhibits a conscious effort to understand the causes instead of just the effects of a situation
Completes daily tasks autonomously, but enjoys collaborating with others when solving problems
Ability to manage competing priorities and meet tight deadlines in a fast-paced environment
Meticulous attention to detail
Good communications skills (written and verbal)
Intermediate level computer skills and proficient keyboarding

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📌 Dispatcher - Fastfrate Group (Edmonton) (Alberta)
🏢 Fastfrate Group
📍 Alberta