- Envysion, a leading provider of video-based SaaS technology solutions for retailers, fast casual restaurants and wireless dealers, is seeking a Tier 1Technical Support Analyst

- This position will assist customers by phone with troubleshooting and incident creation to resolve customer issues

- This position will support and resolve customers’ issues, create/update trouble tickets, and work between multiple systems

- As a Tier 1 Technical Support Analyst, you will be the first point of contact for our customers, providing empathetic and efficient phone support

- You’ll leverage critical thinking and technical expertise to troubleshoot Linux-based environments, manage field technician coordination, and ensure an exceptional customer experience

- Linux & Network Troubleshooting: Provide first-level support by diagnosing hardware, software, browser, and networking issues within a Linux workplace

- Incident Management: Record and maintain detailed logs in our ticketing system, ensuring accurate documentation from initial contact through resolution or escalation to Tier 2

- Customer Experience:



Communicate complex technical solutions clearly and empathetically to non-technical users, maintaining a professional demeanor in a high-intensity environment

- Field Coordination: Act as a central point of contact by coordinating, monitoring, and following up on maintenance work performed by field technicians

- Knowledge Management: Contribute to the internal knowledge base by creating and updating technical documents to improve team efficiency

- Operational Agility: Prioritize and manage multiple client issues simultaneously while working a flexible schedule that may include evenings and weekends

Benefits

- Flexible work models

- Paid time off

- Paid parental and family leave

- Health care benefits

- Global wellness resources

- Employee assistance programs

- Rotation programs

- Mentor relationships

- Learning and development opportunities

- Retirement benefits

- Employee bonuses

- Stock grants & employee stock purchase plans

📌 Tier 1 Technical Support Analyst (Toronto)
🏢 Motorola Solutions
📍 Toronto