Elevate customer interactions as a Customer Experience Analyst at Hydro One in Toronto for a 12-month temporary position. Analyze data and enhance customer engagement strategies while communicating insights effectively.

In this critical role at Hydro One, the largest electricity distributor in Ontario, you will analyze complex datasets and research customer trends. Your findings will drive improvements in our customer-facing materials and foster collaboration with technical teams. This role emphasizes strategic communication and project management.

Key Responsibilities:
• Extract and analyze data in Microsoft Excel
• Research and design customer engagement strategies
• Identify customer pain points through material analysis




• Communicate insights through presentations
• Collaborate with cross-functional teams

Requirements:
• Enrolled in a university undergraduate or master's program
• Demonstrated analytical and communication skills
• Experience or knowledge in the Electricity Industry is preferred
• Familiar with user-centered design thinking
• Fluent in English with report writing skills

Leverage your analytical prowess to improve customer experiences at Hydro One.
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📌 Customer Engagement Analyst Role at Hydro One (Ontario)
🏢 Hydro One
📍 Ontario