Drive operational excellence as a Service Operations Manager in the power generation field with a dynamic Canadian company. This full-time position is focused on leading service teams and optimizing customer service experiences, primarily from the office with travel required.
You will oversee the technical field-service function and ensure effective management of the service team. Your role involves coordinating workflows, improving service quality, and addressing customer concerns with a solid grounding in mechanical and electrical systems. Technical judgment is essential in this fast-paced environment.
Key Responsibilities:
• Lead and coach field-service technicians effectively
• Schedule and coordinate all field service activities




• Monitor service requests and follow up with customers
• Collaborate with various departments for service needs
• Review and improve service performance metrics
Requirements:
• Demonstrated experience in field-service management
• Solid mechanical and electrical knowledge
• Proven ability to supervise and coordinate teams
• Effective communication and documentation skills
• Availability for travel to customer sites
Utilize your technical and leadership skills to enhance service operations and drive customer satisfaction.
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📌 Service Operations Manager - Power Systems (Vancouver)
🏢 Kellow Recruiting
📍 Vancouver