We are looking for a Bilingual Customer Service Associate to support customers in the automotive sector from our Ontario office.

This Long-term Contract opportunity is ideal for someone who brings a detail-oriented, achievement-oriented approach to service, thrives in a quick-paced setting, and can balance customer conversations with detailed administrative work.

The role follows a hybrid schedule with a minimum of two in-office days each week and requires strong follow-through, sound judgement, and a commitment to delivering accurate account support.

Responsibilities: Respond to incoming customer inquiries regarding lease and financing accounts, providing clear information and practical support.

Place outbound calls as needed to follow up on account matters, documentation, and service-related questions.





Review and update customer records to ensure personal details and insurance information remain complete and current.

Handle a high volume of calls and paperwork efficiently while maintaining accuracy and consistency.

Work with vendors, clients, and insurance partners to investigate issues and help bring matters to resolution.

Record customer interactions thoroughly in the call centre system so account activity is documented clearly.

Use established communication guidelines to address a range of customer topics consistently and effectively.

Assess customer concerns, confirm relevant details, research account issues, and present appropriate solutions or alternatives.

Contribute to individual and team service goals by maintaining quality standards and timely follow-up.

📌 Bilingual Customer Service Associate (Markham)
🏢 Robert Half
📍 Markham