Become Fidelity's Team Leader in Customer Experience, focusing on enhancing service processes and driving product usage. This role supports a hybrid work setting and team growth initiatives.Your role as Team Manager for CX involves collaborating closely with the Digital Product Development team to create a cohesive customer support strategy. The position emphasizes analytical capabilities, leadership, and effective communication to address user needs and support their journey with Fidelity's products.Key Responsibilities:Facilitate product usage through direct user interactionDevelop customer journey processes for onboarding and retentionTrack success metrics to measure product support impactSolicit and implement client feedback for servicesBuild and mentor a dedicated, high-performance CX teamRequirements:Minimum 3 years in financial services or client supportPreferred experience in coaching or mentoringStrong organizational and critical-thinking skillsAdept at using digital tools for user engagementAbility to manage customer challenges positivelyDrive product engagement and team success at Fidelity, where your contributions shape exceptional customer experiences.

📌 Fidelity Team Leader In Customer Experience (Toronto)
🏢 Fidelity Canada
📍 Toronto