Job Summary: The Senior Program Manager will lead and oversee large-scale, complex, and high-profile technology or payments procurement programs within public and private sector organizations.

This role requires extensive experience in program and project management, with a focus on transit fare payment systems, technology operations, and business processes.

The Senior Program Manager ensures successful delivery of programs from inception to close-out, managing multiple projects and teams while aligning with organizational standards and objectives.

Responsibilities: Ensure accountability for centralized projects and their full life cycle delivery.

Deliver programs cost-effectively, efficiently, and in compliance with methodologies and standards.

Lead program strategy development, business planning, benefits identification, and funding requests.

Translate executive expectations into program deliverables.

Direct and manage multidisciplinary project teams, including multiple Project Managers.

Monitor and manage cost, risk, schedule, governance, technical performance, and program impact.

Provide program and portfolio views of project inter-dependencies and external dependencies.

Coach and develop talent within the program team.

Develop complex budgets involving multiple funding channels and organizational dependencies.

Analyze risks and issues, recommend mitigation strategies to senior executives.

Innovate in planning, analysis, and execution of program tasks.

Lead stakeholder consultation, facilitation, and consensus building.

Provide reporting to multiple stakeholders on program, portfolio, and project status.

Lead change management strategies to overcome resistance and leverage support.

Identify and implement current business processes, technologies, and products.





Supervise communication of program updates via media and social media channels.

Build positive relationships within teams and external parties.

Contribute to lifecycle improvements based on lessons learned.

Schedule and organize meetings and events, maintaining agendas.

Ensure correct use of technology for operations such as video conferencing and presentations.

Required Skills & Certifications: 10+ years of experience in project and program management.

Experience leading major technology or payments procurement programs with multiple RFP issuances.

Project/program management experience in complex programs within private and public sectors.

Knowledge of transit fare payment systems, technology, operations, and business processes.

Experience in public sector program management.

Strong leadership skills including coaching and talent development.

Expertise in managing cost, risk, schedule, governance, and technical performance.

Ability to develop complex budgets involving multiple funding sources.

Proficiency in stakeholder engagement, facilitation, and consensus building.

Strong communication and reporting skills to multiple stakeholders.

Preferred Skills & Certifications: Expert knowledge of Project Management Life Cycle (PMLC).

Excellent communication and collaboration skills.

Experience with media relations and social media communications.

Experience in innovation and change management strategies.

Special Considerations: Must adhere to organizational standards and best practices for program management.

Leadership role may require managing multi-jurisdictional and enterprise-wide programs.

Role involves high-profile and high-risk initiatives.

Use of technology tools for meetings and presentations is mandatory.

Scheduling: Work schedule may involve coordination across multiple teams and jurisdictions.

Responsible for scheduling and organizing meetings and events.

📌 Program Manager (Toronto)
🏢 vTech Solution
📍 Toronto