Drive your career forward as a Production Support Intermediate Analyst with Citi. This role focuses on delivering technical support and analytical insights to optimize application functionality and user experience.You will act as a key point of contact between users and technical teams, resolving complex issues and participating in application lifecycle events. Your responsibilities will include applying analytical thinking, generating operational documentation, and supporting disaster recovery efforts.



Collaboration with stakeholders will enhance your ability to influence outcomes and drive efficiency.Key Responsibilities:Support users with technical application inquiriesAnalyze and document system risks and solutionsParticipate in application release processesMaintain up-to-date operational support documentsConduct root cause analysis for incidents and issuesRequirements:2-5 years of industry experienceProficiency in monitoring tools like Grafana and PrometheusExpertise in relational databases and cloud technologiesStrong analytical and troubleshooting abilitiesBachelor's degree or equivalent experienceUtilize your technical proficiency to make a significant impact at Citi, supporting core business operations and improving service delivery.

📌 Production Support Intermediate Analyst At Citi (Mississauga)
🏢 Citigroup
📍 Mississauga