Appear helps brands get cited by AI: ChatGPT, Perplexity, Google AI Overviews, Gemini. We're growing, our customer base is growing, and we need someone who can make sure that growth compounds. This role owns what happens after the contract is signed. Context AI search is moving rapid. So is our clients' understanding of it. When a brand signs with Appear, they're often at the start of a journey. They don't yet know how to read their AI visibility data, how to translate it into content decisions, or how much is at stake. The AM role is to close that gap: turn early adopters into believers, believers into advocates, and find the natural expansion opportunities that come from proving results. Retention here isn't about keeping accounts quiet. It's about helping them see what's possible. Tasks Own a portfolio of accounts from day one: onboarding,



activation, and ongoing success. Run structured quarterly business reviews that connect Appear's data to each client's commercial outcomes, not just activity metrics. Identify expansion opportunities within existing accounts: additional brands, markets, or verticals where AI visibility matters and we're not yet working. Manage renewals proactively. You know what's at risk before it's at risk, and you act on it early. Be the voice of the customer internally. If clients are confused, struggling, or seeing something we're not, that signal reaches product and marketing through you. Use AI natively for

📌 Account Manager (Toronto)
🏢 Appear
📍 Toronto