Join Axonify as Customer Insights Strategy Lead, focusing on transforming customer feedback into actionable insights. Enjoy a versatile hybrid working arrangement.In this crucial role, you will oversee the customer insights lifecycle, capturing diverse customer signals to inform product strategies. Partnering with key areas of the business, this position focuses heavily on utilizing qualitative and quantitative data to enhance product offerings and market messaging in a B2B SaaS context.Key Responsibilities:Design and optimize customer insights processesConduct thorough win/loss analysis for strategic decisionsSynthesize customer data into insightful reportsLead cross-functional discussions to drive insights into actionCreate narratives for marketing and leadership to support decisionsRequirements:5+ years in customer or product insights rolesExperience in managing win/loss programsStrong analytical skills in tools like Google SheetsExceptional communication and presentation abilitiesFamiliarity with various user feedback platformsUtilize your strategic insights talents to enhance Axonify's product development and market success.

📌 Axonify Customer Insights Strategy Lead (Ottawa)
🏢 Axonify
📍 Ottawa