Product Support Engineer Toronto, ON (Hybrid 1 Day/Week In Office, Wednesdays) Contract: 12 Months (Strong Extension Potential) Are you a technical problem-solver who thrives in rapid-paced environments and enjoys being the person who keeps critical systems running smoothly? We''re looking for a Product Support Engineer to join a high-performing team supporting mission-critical banking applications.

This is an opportunity to work within a stable, enterprise-scale environment where you''ll play a key role in incident management, operational excellence, automation, and continuous improvement.

Advantages Why You''ll Love This Opportunity Hybrid work model only 1 day per week in the downtown Toronto office Highly secure application environment with limited after-hours disruption Exposure to up-to-date cloud, monitoring, and database technologies Opportunity to lead major incident management and drive operational improvements Collaborative global team environment with strong business visibility Responsibilities What You''ll Be Doing Monitor, troubleshoot, and resolve production incidents to ensure system availability and performance Lead and coordinate major incident calls, driving investigations and stakeholder communications Manage Incident, Problem, and Change processes aligned with ITIL best practices Collaborate with development, infrastructure, and business teams to deliver timely solutions Identify opportunities for automation, process improvements, and operational efficiencies Create and maintain support documentation, runbooks, and knowledge articles Participate in holiday and vacation coverage rotations when required Drive local and global initiatives that improve service quality and team effectiveness Qualifications What We''re Looking For:



Required Experience 35 years of experience in Production Support, Application Support, Site Reliability, or a similar technical support role Experience supporting banking, financial services, lending, or investment banking applications Strong communication skills with the ability to confidently lead crisis calls and engage stakeholders during critical incidents Proven ability to work effectively under pressure and manage competing priorities Technical Skills Monitoring & ITSM Grafana Splunk Dynatrace Service

Now Jira Confluence GENEOS, Control-M, or similar monitoring tools Cloud, Infrastructure & Databases Google Cloud Platform (GCP) MongoDB PostgreSQL Oracle Windows Server administration Application Support Ability to read, understand, and troubleshoot code in Java or Type

Script/Angular environments Experience supporting technologies such as IIS, Web

Sphere, and MQ is an asset Strong SQL troubleshooting and query execution skills Nice-to-Have Qualifications ITIL Certification Investment Banking experience Experience driving automation and operational excellence initiatives Team & Environment You''ll join an established Toronto-based team supporting a critical business platform.

While your primary focus will be one asset-class value stream, you''ll have the opportunity to learn multiple business domains and technologies, providing broader exposure and supporting cross-team coverage when needed.





Summary Interview will focus on technical discussions focused on troubleshooting, production support, incident management, and system operations.

If you''re passionate about operational excellence, enjoy solving complex technical issues, and want to make a meaningful impact in a large-scale banking environment, we''d love to hear from you.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.

As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada''s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.

📌 Product Support Engineer (Toronto)
🏢 randstad canada
📍 Toronto