CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers.

We employ approximately 13,000 people and operate in 60 countries.

Through our pioneering and sustainable share-and-reuse business model, the worlds biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? Youll join an international organization big enough to take you anywhere, and small enough to get you there sooner.

Youll help change how goods get to market and contribute to global sustainability.

Youll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals.

And you can maximize your work-life balance and flexibility through our .

Job Description Step into a fastpaced, customerfocused role where every interaction makes an impact! As part of our dynamic team, youll be the goto expert supporting customers through inbound calls and emailsdelivering solutions, building relationships, and creating standout experiences that set CHEP apart.

Youll own a defined customer portfolio, giving you a powerful platform to influence account performance and drive proactive, measurable results.

This role is handson, strategic, and full of variety as you collaborate daily with teams across Finance, IS, Operations, Logistics, Asset Management, and Salesgaining unmatched exposure across the business.

What makes this role exciting? Youre not just responding to customersyoure building strong connections with key and seniorlevel contacts, identifying new opportunities, expanding services, and elevating customer satisfaction at every turn.

This position is a key growth engine for the organization.

If youre energized by problemsolving, relationshipbuilding, and driving business impact, youll thrive hereand so will your career.

Key Responsibilities May Include: Monitor and manage account health by addressing key issues, ensuring timely and effective resolution.

Analyze customer operational data, including cycle times and asset movements, implementing control measures to enhance accuracy and efficiency.

Lead account reconciliation processes, conducting audits and ensuring data integrity across customer portfolios.

Prepare, track, and communicate KPI reports, providing customers with actionable insights and performance metrics to drive informed decision-making.

Identify opportunities for value creation, developing mutually beneficial solutions that optimize both customer satisfaction and company objectives.

Resolve customer inquiries, including invoice disputes and operational challenges, by conducting root cause analysis and providing strategic recommendations for long-term improvements.

Collaborate with internal teams (e.g., Sales, Supply Chain, Finance, IT) to deliver seamless account management and ensure alignment with broader business goals.

Support the development and implementation of predictive metrics, partnering with business analytics teams to anticipate and address potential account health issues Major/Key Accountabilities Daily Tasks: Maintain customer contact to 100% of the territory at least 4 times per annum.

Ensure customer loyalty and satisfaction as measured through NPS achieving the NPS target or any equivalent target used by the company.

Monito and respond to customer inquiries regarding billing, transactions, and other topics related to account health via centralized inbound hub.

Monitor account KPIs (Flow-Through Ratio, Cycle Time, Closing Balance) to detect and resolve account health problems.

Take corrective action on pallet audits, negative E balances, late reporting, suspended transactions, unpaid invoices, CRM Service requests, etc.

Support CHEP Health & Safety initiatives.

Respond to and resolve any product or service quality related concerns.

Educating the customers on best practices (consultative approach).

Continue to improve processes and business for the benefit of the stakeholders.

Increase Revenue Stream: Manage sales and customer service activities to meet budgeted revenue targets and profitability levels by reinforcing pool discipline with customers and actively seeking to close the gap on sales opportunities for all business units.





Engage customers on Go To Market suite of solutions where opportunities exist.

Responsible to monitor and improve the payment trends of the customers per agreed net 30-day payment terms.

Monitoring and maintaining DSO at or below target days as measured through the revenue outstanding appearing on the monthly aging reports and clearing credit balances.

Best Practices Implementation Introduce current products and services, promote latest CHEP technology and adhere to all policies and processes.

Implement CHEP Best Practices across customer-base.

Promote self-service options available via Portfolio+Plus reporting portal.

Account Health Monitoring Maintain regular customer contact and timely replies to inquiries.

Monitor and consistently action on stock balance reconciliation, negative stock balance prevention, suspended and unknown transaction coding, payment trend reduction, CRM service requests completion and more.

Will be required to seek financial compensation for all pallet discrepancies and/or seek payment for unpaid invoices from customers.

Drive Customer Satisfaction Maintain relationships and service levels to ensure customer loyalty.

Monitor and manage a customer territory with strong business knowledge and commitment to increasing customer satisfaction through anticipation of needs.

Being able to analyse data in order to present a strong value proposition to the customer is a key attribute of this position.

Promote Zero Harm Support CHEPs numerous Health & Safety initiatives.

Qualifications Education: Bachelors degree or College Diploma Experience 3-5 years Sales/Service experience in a service company Worked with financial measures and Key Performance Indicators Worked successfully in a matrix structure Customer account relationship management experience a must Ability to drive service quality resulting in greater and sustainable customer satisfaction Expertise in eliminating the waste in business processes by using six sigma / lean tools Skills and Knowledge Required Proficiency in Microsoft Office Suite (Excel, Power

Point, Outlook) Detail Oriented ability to build, maintain, validate, and analyze, large amounts of data Excellent interpersonal and communication skills Preferred Knowledge of Six Sigma/Lean methodologies Experience working with SAP Objectif du poste Travailler en groupe pour grer les demandes entrantes, et offrir du soutien via des appels entrants centraliss et des courriels.

L''quipe aura la responsabilit d''une base de clients fixe pour les indicateurs de sant des comptes sortants et proactifs, avec un revenu annualis de 5 8 millions de dollars.

Ce rle exige une solide comprhension et la capacit de travailler quotidiennement avec diverses fonctions du CHEP telles que la finance, les systmes d''information, les oprations, la logistique, la gestion d''actifs et les ventes.

De plus, vous devrez tablir une forte interaction client avec des contacts cls et de haut niveau afin de faire crotre les ventes et d''augmenter la satisfaction globale des clients pour divers services CHEP.

Dans le cadre de notre plan stratgique global, ce poste est conu comme un moteur cl de croissance et de cration d''opportunits au sein de l''entreprise.

Responsabilits majeures/cls Tches quotidiennes: Maintenir le contact avec les clients 100% du territoire au moins 4 fois par anne.

Assurez-vous que la fidlit et la satisfaction des clients soient mesures par le NPS atteignant l''objectif NPS ou tout objectif quivalent utilis par l''entreprise.

Monito et rpondez aux demandes des clients concernant la facturation, les transactions et d''autres sujets lis la sant des comptes via un hub entrant centralis.

Surveillez les KPI du compte (ratio de flux, temps de cycle, solde de clture) pour dtecter et rsoudre les problmes de sant du compte.

Prenez des mesures correctives lors des audits de palettes, soldes E ngatifs, retards de dclaration, transactions suspendues, factures impayes, demandes de services CRM, etc.





Soutenez les initiatives de sant et scurit du CHEP.

Rpondre et rsoudre toute question lie la qualit des produits ou services. duquer les clients sur les meilleures pratiques (approche consultatif).

Continuez amliorer les processus et les affaires au bnfice des parties prenantes.

Augmenter la source de revenus: Grer les activits de vente et de service la clientle afin d''atteindre les objectifs de revenus et les niveaux de rentabilit prvus en renforant la discipline du bassin avec les clients et en cherchant activement combler l''cart d''opportunits de vente pour toutes les units d''affaires.

Engagez les clients sur la suite de solutions Go To Market o des opportunits existent.

Responsable de surveiller et d''amliorer les tendances de paiement des clients selon les conditions de paiement netes de 30 jours convenues.

Surveiller et maintenir les DSO aux jours cibles ou en dessous, mesur par les revenus en cours figurant dans les rapports mensuels de vieillissement et compensation des soldes de crdit.

Mise en uvre des meilleures pratiques Introduire de nouveaux produits et services, promouvoir les dernires technologies CHEP et respecter toutes les politiques et processus.

Mettre en uvre les meilleures pratiques du CHEP l''chelle de la clientle.

Faites la promotion des options de libre-service disponibles via le portail de dclaration Portfolio+Plus.

Surveillance de la sant du compte Maintenez un contact rgulier avec les clients et des rponses rapides aux demandes.

Surveillez et agissez de faon constante sur la rconciliation des soldes d''actions, la prvention des soldes ngatifs des actions, le codage des transactions suspendues et inconnues, la rduction des tendances de paiement, la compltion des demandes de services CRM et plus encore.

Vous devrez demander une compensation financire pour toutes les anomalies de palettes et/ou demander le paiement des factures impayes auprs des clients.

Favoriser la satisfaction client Maintenez des relations et des niveaux de service afin d''assurer la fidlit des clients.

Surveillez et grez un territoire client avec une solide connaissance des affaires et un engagement accrotre la satisfaction de la clientle en anticipant les besoins. tre capable d''analyser les donnes afin de prsenter une proposition de valeur solide au client est une caractristique cl de ce poste.

Promouvoir zro dommage Soutenez les nombreuses initiatives de sant et scurit de CHEP.

Qualifications ducation: Baccalaurat ou diplme collgial Exprience 3 5 ans d''exprience en vente/service dans une entreprise de services A travaill avec des mesures financires et des indicateurs cls de performance Fonctionnait avec succs dans une structure matricielle L''exprience en gestion des relations avec les comptes clients est indispensable Capacit amliorer la qualit du service, ce qui entrane une satisfaction client plus grande et durable Expertise dans l''limination du gaspillage dans les processus d''affaires grce l''utilisation d''outils six sigma / lean Comptences et connaissances Obligatoire Matrise de la suite Microsoft Office (Excel, Power

Point, Outlook) Orient aux dtails capacit construire, maintenir, valider et analyser de grandes quantits de donnes Excellentes comptences interpersonnelles et en communication Prfr Connaissance des mthodologies Six Sigma/Lean Exprience avec SAP Remote Type Hybrid Remote Skills to succeed in the role Account Management, Adaptability, Commercial Sustainability, Continuous Process Improvement, Customer Experience (CX), Customer Partnerships, Data Analytics, Data Storytelling, Digital Customer Solutions (Dcs), Empathy, Experimenting, Our Business, Problem Resolution, Root Cause Analysis (RCA), Taking Ownership, Teamwork, Understand Customers, Value Propositions We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.

This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

📌 Account Coordinator (Saint-Laurent)
🏢 Brambles
📍 Saint-Laurent