Join the Contact Centre as a Customer Service Representative, offering professional client support in a hybrid role located in downtown Toronto. Ensure transparent communication while responding to client inquiries across various channels. This full-time, permanent position with our B Corp certified client emphasizes healthcare equality. Ideal candidates will have a minimum of two years' relevant experience, strong verbal and written communication skills, and the ability to thrive in high-pressure environments. Your role is crucial in facilitating access to vital healthcare services. Key Responsibilities:
- Deliver exceptional client service across communication channels
- Identify and resolve client needs with attention to detail
- Execute proactive outreach to enhance first-contact resolution




- Accurately document interactions and maintain case logs
- Collaborate with the team to improve service delivery Requirements:
- Two years of experience in dental or healthcare settings
- Fluency in English with strong communication skills
- Familiarity with benefit administration and social assistance programs
- Excellent conflict resolution and interpersonal skills
- Strong organizational and time-management capabilities Be part of a team committed to improving healthcare access through effective communication and client service. #J-18808-Ljbffr

📌 Contact Centre Customer Service Specialist (Toronto)
🏢 Raise
📍 Toronto