Are you passionate about delivering an exceptional customer experience and supporting a dynamic Sales Team?We are seeking a vibrant Sales Floor Manager responsible for leading day-to-day sales floor operations and driving consistent new home sales execution at the Caivan Sales Gallery.This role provides direct leadership to Sales Associates, ensures an exceptional customer experience, enforces sales processes and Customer Relations Management compliance, and maintains deal flow accuracy.The Sales Floor Manager serves as the on-site Sales Leader and direct liaison between Sales, Marketing and Operations.Compensation includes a base salary plus a monthly incentive program for added earning potential.Why Caivan?Industry Leading WagesAnnual Paid Operations Shutdown (in addition to Paid Vacation Days)Complimentary Daily Lunch ProgramFree ParkingLife Insurance where applicableGroup Benefits & Perks (including Goodlife & Bell Mobile)Use of ADP (HR Portal) – easily access your employee information, paystubs & schedule time offBi-Weekly Payments directly to your bank accountDoes the following describe you?Passionate about creating exceptional customer experiencesA natural leader who brings out the best in othersSales-driven and motivated by resultsWarm, approachable, and engagingProfessional, polished, and confidentHighly organized with strong attention to detailProactive and solutions-orientedSkilled at creating an energetic and welcoming sales environmentComfortable coaching, motivating, and supporting a Sales TeamA collaborative team player who leads by exampleTo be considered for this role, candidates must have:A passion & enthusiasm for providing outstanding leadership & training supportA minimum of 2+ years of experience delivering exceptional client service in a customer-facing,



in-person roleValid Driver's License and access to a reliable vehicleProficiency with Microsoft Office SuitePost-Secondary Education in Sales, Marketing, Retail Management or a related field is considered an assetThe ability to stay in Ottawa for 3 months of dedicated in-person training - this is a great opportunity to visit & explore the Nation's Capital! Travel accommodations & incidentals are included during your time in OttawaYou Will Bring2+ years of experience in a similar role within a retail & customer service environmentPost-Secondary Education with a focus on Sales, Marketing or related field preferredProficiency in MS Office SuiteBilingual (English & French) is an assetStrong time management skills to ensure daily tasks are completed on timeOrganized with a high attention to detailWarm, polished and professional communicationEager to learn and grow in Sales OperationsKey ResponsibilitiesLead daily sales floor operations, including schedulingHire, onboard and train new Sales staffFoster a professional, motivated and service oriented Sales culture that adheres to Caivan's Sales Standards & Professional ConductEnsure offices and model homes are presented at Caivan's Sales Gallery Operations & Housekeeping StandardsMentor Sales Associates to anticipate the needs of Sales Consultants, providing pro-active supportOversee CRM usage for Sales Associates and Sales Consultants,



ensuring 100% of interactions are loggedManage opening & closing procedures and overall Sales Gallery readinessCustomer Interaction & ExperienceEnsure all prospective buyers receive prompt, qualified and knowledgeable serviceServe as the primary escalation point for customer concerns and objectionsLeads by example through demonstrating exceptional customer serviceProcess AdherenceReinforce existing Caivan process standards across all Sales Team membersRoll out and train any recent sales office standards, always focusing on exceptional customer serviceValidate contract accuracy and coach against any identified gaps in skills or knowledgeHold Sales Associates accountable to timely compliance requirements including mortgage pre-approval and deposit collectionMaintain expert knowledge on homes, floor plans, pricing, options and incentivesStay current on inventory, release schedules and pricing changesCoordinate with marketing on promotions, signage and community eventsAdditional NotesThis is a customer-facing role requiring regular presence on the sales floorExtended periods of standing, walking, and computer use may be requiredWeekend work is required, with scheduling based on Sales Gallery hours & business needsFlexibility to support special events, launches, and peak sales periods may be requiredOccasional visits to construction sites or model homes may be requiredProtective footwear and headgear must be worn if visiting any active construction sitesWe carefully review all applications and will contact candidates whose skills, experience, and qualifications most closely align with the requirements of the position.We are committed to providing an inclusive recruitment process. If you require accommodation at any stage of the selection process, please contact Human Resources and we will work with you to meet your needs.This position is available due to a current vacancy.

📌 Sales Floor Manager (Oakville)
🏢 Caivan Development
📍 Oakville