United States
Mexico
Canada
Full time
J-84592
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.

We're here to help our colleagues achieve success and offer an inclusive and cooperative culture where your voice is valued.

As an Amex GBT Specialized Corporate Travel Counselor, this person will provide a specialized servicing to client travelers that will require high touch service.

The Travel Counselor should be prepared to offer a unique level of service, outstanding GDS skills, as well as vast destination knowledge.

This Travel Counselor will be accountable for both individual goals, as well as shared team goals, and will be responsible for providing customer service and accurate completion of both international, domestic travel arrangements, and special requests.
**What You'll Do on a Typical Day**
Act as the point of sale on all Domestic & International travel reservations, arranging both routine and complex air and utilizing native Sabre
Provide consultative advice, solutions, and recommendations for our travelers, whilst ensuring adherence to the customers' travel policy and requirements
Operate in a multi-channel environment where you are accountable to key performance indicators of success, such as customer satisfaction, key productivity metrics, and driving key partnerships and sale of preferred partners
Use positive telephone and email service techniques; act on special customer requests and maintain excellent client relations
Express enthusiasm and energy within the organization and always act according to company Ethics, Values, and Compliance guidelines
Act in accordance with all Amex GBT policies and procedures
**What We're Looking For**
Must have at least 3 years of corporate travel counselor experience
Bi-Lingual English/French or English/Spanish preferred and offers language allowance
Strong international reservations experience




Knowledge Sabre GDS experience is required
Willingness to learn a second GDS
Knowledge of American Express Point of Sales (POS) tools; including but not limited to SBP, Quick Exchange, Salesforce
Effective communication and conflict resolution skills
Strong organizational and ability to multitask
Demonstrates problem solving skills
Ability to manage change effectively
Ability to manage workflow in a highly complex & fast changing environment
Displays highest level of integrity when dealing with internal & external customers
**Location**
United States
The US national base salary range for this position is from
$46,200.00 - $85,800.00
The national range provided includes the base salary that Amex GBT expects to pay for the role.

Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (https://experience100.ehr.com/Link

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**The #TeamGBT Experience**
Work and life: Find your happy medium at Amex GBT.
**Flexible benefits** are tailored to each country and start the day you do.

These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
**Travel perks:**




get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
**Develop the skills you want**
when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
**We strive to champion Inclusion**
in every aspect of our business at Amex GBT.

You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2)
for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities.

Please let your recruiter know if you need an accommodation at any point during the hiring process.

For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
**What if I don't meet every requirement?**
If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about “checking every box;" please apply anyway.

You may be exactly the person we're looking for!
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)

📌 Specialized Travel Counselor (Canada)
🏢 American Express Global Business Travel
📍 Canada