Service Coordinator
Job Description
Are you passionate about orchestrating seamless service experiences and ensuring customers receive world-class support for critical water technology solutions? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Service Coordinator, you will be coordinating end-to-end service activities that keep our customers' pump and water technology systems running at peak performance, from scheduling and dispatching field technicians to managing service orders and ensuring timely resolution of customer needs.

You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.
**What you will be doing**
As a key part of the Commercial Service Operations team, you'll create impact by driving customer satisfaction and operational excellence by ensuring every service interaction is efficiently coordinated, accurately documented, and delivered on time.
**Your main responsibilities include:**
Coordinate and schedule service activities including installations, maintenance, and repairs for field service technicians
Serve as the primary point of contact for customers, managing service requests from intake through completion
Process and track service orders, purchase orders, and work orders in ERP systems to ensure accuracy and timely invoicing
Collaborate with sales, technical support,



and field teams to prioritize urgent service needs and optimize technician utilization
Maintain detailed service records, generate reports on key performance metrics, and identify opportunities for process improvement
Support quoting and proposal preparation for service contracts and ad-hoc repair work
**What makes you a great fit**
Above all, you are a detail-oriented coordinator with strong organizational skills, a customer-first mindset, and the ability to juggle multiple priorities in a fast-paced service environment.

We would also imagine that you have: 2+ years of experience in service coordination, dispatching, or customer service operations
Proficiency with ERP or service management systems (e.g., SAP, Salesforce, or similar)
Robust communication skills with the ability to interface effectively with customers, technicians, and internal stakeholders
Excellent organizational and time-management skills with high attention to detail
**It is a plus if you also:**
Experience in the pump, HVAC, or industrial equipment service industry
Familiarity with service contract management and warranty processes
Associate's or Bachelor's degree in business administration or a related field




**Why you will love working here**
A working environment built around your needs, with flexible hours, home working opportunities and parental support.

Annual bonuses, health insurance and a strong focus on well-being activities.

Three days' additional paid leave for volunteering in your community.

Access to on-demand training and learning sessions and carefully structured programs to pursue personal and professional development opportunities.

To get to know us better, follow us on Linked

In or You

Tube.

Check out Meet our people to get to know some of your future colleagues and why they love working at Grundfos.

The salary range for this position is $ 53,300.00 - $72,880.00.

Individual pay will be determined based on market location and the candidate's profile.

The range listed is just one component of the total compensation and benefits package for employees.

Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc.

The salary rates are benchmarked and reflect the target for new hire salaries for the position in this region.
**Are you ready to unlock possibilities at Grundfos? Apply today!**
_To get to know us better, follow us on Linked

In or visit grundfos.com_
Information at a Glance
**Job details**
Workplace: Onsite Position
Job Location: Brockville, Ontario, Canada
Bridgeville, Pennsylvania, United States
Contract Type: Full-Time
Employment Type: Regular

📌 Service Coordinator (Brockville)
🏢 Grundfos
📍 Brockville