Join CPKC, North America's first transnational railroad connecting U.S. Canada and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you're not just building a career, you're part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.PURPOSE OF THE POSITION:As the Coordinator Customer Solutions, you will deliver world-class service and results to our customers by providing quality and timely responses to customer calls and emails. You will be responsible for supporting the day-to-day execution of customer service for Carload, Intermodal, and E‐Business customers; this includes quarterbacking the resolution of customer issues, monitoring customer shipments as required and managing customer expectations and relationships.POSITION ACCOUNTABILITIES:Respond to customer inquiries related to shipments, service, billing, and processesProvide accurate and timely updates on shipment status, service disruptions, and exceptionsEnsure all customer interactions are documented and tracked appropriatelyInvestigate and resolve day-to-day service issues (missed switches, delays, billing questions, etc.)Coordinate with Operations, Border Services, and other internal teams to resolve problemsEscalate issues as required and follow through to completionIdentify recurring issues and flag trends to leadershipSupport onboarding activities for new customers (system setup,



process guidance, documentation)Help customers understand how to interact with CPKC services and toolsEnsure customers are operationally ready to shipAssist customers with CPKC systems (portals, EDI/API tools, digital platforms)Provide basic troubleshooting and guidance for system-related issuesSupport increased use of digital tools and self-service capabilitiesWork closely with Operations, Sales, and Customer Solutions teams to support customer needsCommunicate service impacts and updates clearly across stakeholdersMaintain awareness of operational conditions affecting customersPOSITION REQUIREMENTS:2 years of experience in customer service. Experience logistics, transportation, or rail operations environment is an assetStrong attention to detail and ability to manage multiple tasks at onceAbility to pivot focus quicklyAbility to investigate issues, gather information, and drive resolutionClear and qualified communication skills (written and verbal)Comfort working in systems and managing transaction-based workTeam-oriented with a focus on execution and follow-throughAbility to perform in a 24x7 environment.



Shift work is an essential function of this positionWHAT CPKC HAS TO OFFER:Flexible and competitive benefits packageCompetitive company pension and/or retirement plansEmployee Share Purchase PlanPerformance Incentive PlanAnnual Fitness SubsidyPRE-EMPLOYMENT REQUIREMENTS:Drug TestingThis position is subject to a negative company drug test.Criminal history checkEducation verificationProfessional referencesSocial Security Number verificationBECOMING A RAILROADER:As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.Management Conductor ProgramBecoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.CULTURE OF INCLUSION:For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

📌 Coordinator Customer Solutions - Us (Winnipeg)
🏢 Canadian Pacific Railway
📍 Winnipeg