Pursue a contract position as a Tier II IT Support Engineer with DAG Tech in Toronto, focusing on front-line support and technology problem resolution. Engage directly with users while working on diverse IT solutions and maintaining high support standards.As part of your responsibilities, you'll be actively involved in troubleshooting various devices and systems, from desktops to cloud services. Your ability to provide exemplary customer service will be crucial as you assist with user onboarding and documentation of solutions. This role offers exposure to various technologies, enhancing your skill set in the tech field.Key Responsibilities:Deliver productive end-user technical supportTroubleshoot hardware, network,



and cloud service issuesFacilitate onboarding and account setup for usersBuild accurate technical documentation for IT solutionsResolve helpdesk issues across all supported devicesRequirements:Proficient in desktop and mobile operating systemsExperience with cloud services like Microsoft 365Superior communication and technical writing skillsAbility to multi-task and apply sound judgmentOn-site availability for 10–40 hours weekly in TorontoShowcase your technical expertise while contributing to DAG Tech's mission to provide top-notch IT support in Toronto.

📌 Contract It Support Engineer Role (Toronto)
🏢 DAG Tech
📍 Toronto