Take on a pivotal role as a Bilingual Supervisor at Accerta's Contact Centre. Drive excellence in customer service for both English and French-speaking clients!

This full-time, permanent hybrid position emphasizes leadership in a fast-paced setting. You will direct a team of agents to ensure high-quality interactions and efficient resolution of inquiries. Your background will contribute towards enhancing qualitative service while fostering a collaborative team culture.

Key Responsibilities: • Direct daily operations of bilingual agents • Establish onboarding and coaching practices for staff • Analyze performance metrics to meet KPIs • Provide on-the-spot support for escalated cases • Advocate for process improvements and training

Requirements: • 3–5 years in a contact centre or service delivery • 1–2 years in a leadership or coaching role • Fluency in both English and French is essential • Proven ability to manage performance metrics • Expertise in dental benefits administration is an asset

Embrace your leadership capabilities to effect positive changes in healthcare access through Accerta.

📌 Accerta Contact Centre Supervisor (Bilingual) (Winnipeg)
🏢 Accerta
📍 Winnipeg