Job Overview

Connex Electric is a company deliver safe, reliable and scalable electrical system and solutions. We are seeking a customer-focused Account Sales Representative to join our team. In this role, you will serve as the primary point of contact for our distribution accounts—answering inquiries, recommending the right products, preparing quotes, and processing orders from start to finish. You will also play a key role in growing our business by developing new accounts while working closely with internal teams to ensure seamless service.

If you enjoy building relationships, solving problems for customers, and working in a collaborative environment, this role is for you.

Key Responsibilities

Customer Service & Sales Support

- Respond promptly and professionally to customer inquiries via phone, email, and in-person
- Help customers identify and choose the correct items based on their needs, specifications, and budget
- Provide accurate price quotes and follow up to convert quotes into orders
- Confirm product availability, pricing, and lead times; coordinate deliveries with warehouse and logistics
- Maintain accurate and up-to-date customer records, activity, and pipeline in the system
- Support outside sales and fellow account managers as needed

Account Management & Growth

- Manage a portfolio of existing distribution and dealer accounts
- Develop annual sales plans, targets, and growth strategies for assigned accounts
- Build and maintain relationships with general managers, and purchasing managers
- Forecast demand and manage the sales pipeline
- Monitor account performance and identify opportunities to grow sales
- Prospect and develop recent accounts through outreach, phone/email prospecting, and relationship building
- Serve as the primary point of contact for assigned accounts, ensuring high satisfaction and retention




- Handle escalations, resolve issues, and manage major projects through to completion

Internal Collaboration

- Communicate customer requirements, order status, and issues clearly to internal teams (warehouse, purchasing, logistics, finance)
- Coordinate manufacturers, distributors, and internal teams to meet customer needs
- Work closely with purchasing to confirm stock availability and lead times
- Partner with the sales team to share leads, market feedback, and account insights
- Identify new products and market opportunities, and share intelligence with product and operations teams
- Escalate complex customer issues to management or relevant departments as needed

Travel & Market Presence

- Travel to customer and distributor locations as required to build relationships and support major opportunities

Qualifications

- 3+ years of experience in distribution sales, inside sales, account management, or a related role
- Proficiency with ERP/CRM systems (e.g., SAP, NetSuite, Salesforce, HubSpot)
- Strong negotiation, communication, and relationship-building skills
- Proven ability to manage multiple accounts and priorities in a fast-paced environment
- Comfortable with both strategic account planning and high-volume day-to-day order handling
- Post-secondary education in business, sales, or a related field (or equivalent experience)
- Valid driver's license and willingness to travel

Key Performance Indicators

- Revenue and gross margin performance
- New business development and distributor growth
- Market share within assigned territory
- Quote-to-order conversion rate
- Order volume and accuracy
- Response time and customer satisfaction scores
- Account retention

Pay: From $23.00 per hour Expected hours: 40.0 per week

Benefits

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Work Location: In person

📌 Account Sales Representative (Burnaby)
🏢 Connex Electric
📍 Burnaby