The Role:

The Area General Manager leads the operations and performance of the Moments Hospitality Nanoose Bay portfolio, including Nanoose Bay Cafe, Fairwinds Residences, and Greenview Taphouse at Fairwinds Golf Course.

This is a hands-on leadership role, with an expectation of being actively present across the properties — working alongside Managers and team members, supporting daily service, connecting with guests, coaching in the moment, and leading by example.

Reporting to the COO and working closely with executive leadership, the Area General Manager balances strong operational and financial leadership with our commitment to Honesty & Trust, True Guest Connection, Guiding the Guest, Anticipating Needs, One Team One Goal, and creating Memory Moments.

If you are a strategic thinker, inspiring leader, and passionate hospitality professional who thrives on developing great teams, creating exceptional experiences, and driving strong business performance, we would love to hear from you.

What You’ll Do:

Multi-Property Leadership

- Provide strategic and operational oversight across all departments of the Nanoose Bay portfolio, including restaurants, bars, events, housekeeping, coffee shop and marketplace
- Drive accountability and consistent execution of Moments Hospitality standards, systems and expectations
- Maintain an active presence across properties, particularly during key service periods
- Identify operational challenges and opportunities and take proactive action to improve performance
- Lead by example and foster a culture of Honesty & Trust and One Team One Goal
- Act as a senior escalation point for significant operational, employee, guest and business matters

Guest Experience
- Champion genuine guest connection by guiding the guest,



anticipating needs and creating memorable experiences
- Engage directly with guests and coach teams to deliver active and proactive service
- Monitor guest feedback and ensure concerns are resolved effectively and to Moments Hospitality standards
- Protect the Moments Hospitality standard while tailoring its execution to the unique concept, audience, and experience of each property.

People & Performance
- Build a culture of accountability, respect, collaboration and continuous improvement
- Recruit, develop, coach and retain strong hospitality leaders and high-performing teams
- Support General Managers with professional development, performance management and succession planning
- Ensure onboarding, training and leadership development programs are implemented consistently
- Oversee financial performance including budgets, forecasts, labour, costs, revenue and profitability
- Identify opportunities to increase revenue, improve margins and control costs
- Hold Managers accountable for staffing, scheduling, purchasing, inventory, maintenance and operational controls
- Ensure compliance with health, safety, employment, liquor and regulatory requirements
- Identify operational gaps and implement systems and solutions to improve efficiency

Sales, Community & Special Initiatives
- Partner with Marketing & Communications to drive awareness, traffic and revenue
- Build relationships with local businesses, tourism partners,



community organizations and Fairwinds Golf Course
- Support events, weddings, golf events, private functions and special initiatives
- Identify opportunities for current experiences, partnerships and revenue growth
- Other duties as assigned

Our Ideal Candidate:

- 5 years of senior hospitality leadership experience
- Experience leading multiple outlets, departments, properties or high-volume environments
- Proven ability to lead, develop and inspire Managers and high-performing teams
- Comprehensive knowledge of full-service restaurant and beverage operations
- Accommodation, golf, tourism or event experience is an asset
- Strong financial understanding of budgeting, forecasting, labour, cost control and profitability
- A hands-on hospitality leader who is comfortable working directly alongside the team and engaging with guests
- Comfortable balancing strategic leadership with hands-on operational involvement
- Strong communication, organization and problem-solving skills
- Demonstrates honesty, openness, accountability and a collaborative leadership style
- Passionate about hospitality, team development and creating exceptional guest experiences
- Serving It Right Certification required
- WSET or equivalent beverage education is an asset

What We Offer:

- Competitive compensation including benefits, profit sharing, staff discounts and a food and beverage package
- The opportunity to lead and shape a growing hospitality portfolio within Moments Hospitality Collective
- A collaborative, hands-on leadership environment with opportunities for professional growth and development
- The opportunity to work alongside an experienced executive and hospitality leadership team

📌 Area General Manager - Nanoose Bay
🏢 Nanoose Bay Cafe
📍 Nanoose Bay