Portfolio Focus: Internal facing, focused on efficiency, logistics, and quality control

Internal Operations, Scheduling, Logistics, Audits, Support Services, Financial Responsibilities, Collections Key Responsibilities: HR &

- Employee Administration (30% Time Spent) Payroll discrepancies

Vacation and leave requests (e.g., sick leave, bereavement, unpaid leave)

Employment verification and reference letters

Resignations and terminations

Disciplinary meetings and documentation

Performance improvement plans (PIPs)

Onboarding and offboarding coordination

Probationary reviews and status updates

Tracking certifications and license renewals (e.g., BST, OFA, Use of Force)

Employee file management (digital and/or physical)

Exit interviews Scheduling &

- Operations Support (30% Time Spent) Shift coverage requests and last-minute replacements

Overtime approval and tracking

Post orders creation and updates

Site-specific SOPs maintenance

Deployment planning for special events or transitions

Job board and shift assignment maintenance

Site audit coordination and follow-up Equipment, Uniforms &

- Logistics (20% Time Spent) Uniform issuance and return tracking

Equipment allocation and inventory control (radios, vests, flashlights, etc.)

Fleet vehicle usage logs and maintenance schedules

Lost/stolen equipment investigations and follow-up Compliance &

- Quality Assurance (20% Time Spent) Incident report tracking and escalation

License and compliance audits (internal or external)

WCB claims tracking and return-to-work coordination

Employee compliance with training and documentation Ad Hoc Responsibilities: Participate in regular operations meetings.





Participate in various committees when assigned.

Other duties as reasonably assigned. Knowledge, Skills, Experience and Education:

Qualifications Hard Skills: Alarm monitoring, dispatch, and call center experience

Proficiency in Microsoft applications and technical aptitude

Strong organizational and time management skills

Knowledge of security operations and ACD systems Soft Skills: Excelling customer service and communication skills

Ability to remain calm and make decisions in emergency situations

Strong attention to detail and ability to follow instructions

Positive attitude, self-motivated, and able to work in a fast-paced setting Knowledge, Skills and Abilities Ability to work independently and collaboratively as part of a team.

Honesty, discipline, and commitment.

Excellent written and verbal communication skills.

Strong problem-solving skills, attention to detail, and awareness of Guardteck’s business environment and relationships.

Ability to maintain confidentiality and discretion.

Proven ability to influence and lead people.

Experience managing tight deadlines and multiple priorities.

Experience in a high-growth or entrepreneurial environment.

Flexibility in emotional intelligence to create buy-in and engagement.

Commitment to continuous self-directed learning and staying current with best practices.

Ability to create an engaging service environment.

Sense of humor and enthusiasm.

Advanced computer skills (Excel, Word, WinTeam, Indeed, ATS, HRIS).

Minimum of 6 months of experience in the security industry

Experience with integrated security systems (CCTV, Access, Intrusion)

Education in criminology, emergency management, justice, or security management #GTHP

📌 Area Operations Manager (British Columbia)
🏢 Guardteck Security
📍 British Columbia