Core Accountabilities

- Customer Experience & Education: Champion an exceptional customer experience by providing expert advice and guidance across our diverse product range, with a particular focus on vitamins, supplements, and personal care products. Take a lead role in educating Wellness Advisors and customers on health and wellness product benefits, and healthy living practices.
- Inventory Management: Oversee the store's overall inventory, ensuring optimal stock levels of top-selling products across all departments while strategically reducing non-moving inventory. Ensure on-hand accuracy, consistent follow-up on standard operating procedures (SOPs), and effective ordering to maximize sales and margins.
- Merchandising & Promotions: Ensure the entire store, with a special emphasis on the Wellness sections, is merchandised effectively. This includes planning and executing Flyer specials, featured items, signage, end caps, and organizing promotional deals to attract and engage customers.
- Store Operations & Administration: Oversee daily store operations to ensure efficiency, adherence to company policies, and occupational health & safety (OH&S;) and cash handling standards. Collaborate with the Store Manager/Owner on scheduling, daily store walks, and maintaining a clean, organized and presentable environment across all sections of the store.
- Team Leadership & Development: Partner with the Store Manager/Owner to guide and train Wellness Advisors to provide high-quality customer service and product knowledge. Support effective teamwork and assist with preparation and delivery of annual performance evaluations for Wellness Advisors.

Key Responsibilities Customer Experience & Education:
- Stay updated on the natural products industry to provide informed and excellent customer service. Attend webinars and meetings to align with company direction and industry knowledge.
- Share information and answer customer questions about health, fitness, supplements, and nutrition.
- Ensure Wellness Advisors are educated and well-trained to provide product benefits in all product areas, especially the Vitamin, Supplement and Personal Care sections.
- Coach and support the team to provide a stellar customer experience, to gain customer loyalty.
- Support the set-up and execution of customer educational classes and in-store events.

Inventory Management:
- Manage product and supplies ordering functions for all store departments. Delegate and monitor these functions with key team members.
- Ensure all products are accurately labeled and priced, including price changes,



Flyer specials, seasonal programs and item phase-outs.
- Implement company guidelines (date checking, FIFO, etc.) for inventory clearance to reduce non-moving inventory.
- Learn and become proficient with POS and inventory management software to maintain accurate records and optimize stock levels to support sales growth.
- Ensure all receiving is completed and up to date prior to stocking.
- Supervise inventory, shipping/receiving, and packaging areas, to ensure proper stock rotation and inventory budgets.
- Receive shipments and communicate proper procedures to team members for processing incoming and outgoing documents.

Role Profile/ Wellness Manager_7.25

2

Key Responsibilities (Continued)

Merchandising & Promotions:

- Work with the team to ensure the store is well merchandised, signed, properly stocked, and presentable at opening and throughout each business day.
- Ensure all retail areas and merchandising units are properly faced and displays are cleaned daily.
- Implement promotional and store-specific merchandising to promote New at Nutters, Flyer items, and featured products for all product areas. Leverage brand demos and in-store sampling to maximize customer exposure.
- Inform Wellness Advisors on promotional or sale results.
- Provide input to Head Office in sourcing new vendors and products.

Store Operations & Administration:
- In collaboration with the Store Manager/Owner, begin each day with a store walk and then determine and delegate team member duties.
- Maintain adequate till float/change and anticipate seasonal and promotional fluctuations.
- Responsible for opening and closing procedures; ensure other key team members are trained to perform these in their absence.
- Prepare daily cash reports and process store cash receipts for daily deposit.
- Ensure public and staff washrooms are kept clean, and cleaning supplies are well stocked and organized. Keep the staff lunch area clean and organized daily.
- Consistently review department margins and pricing to ensure profitability.
- Run sales reports as specified by Head Office and the Store Manager/Owner, complete analysis of reports, and act on results as required,



making changes in consultation with the Store Manager/Owner.
- Transmit all necessary sales, pricing, and customer data as required by Head Office.
- Set prices for all items not managed through Head Office, adhering to company margin guidelines.

Team Leadership & Development:
- Supervise, train and coach Wellness Advisors. Discuss issues or concerns with the Store Manager/Owner before taking any corrective action.
- Ensure Wellness Advisors comply with employment and company policies (e.g., dress code, meal breaks, safety standards).
- In collaboration with the Store Manager/Owner, conduct regular scheduled team meetings to discuss new products, upcoming promotions, resolve operating problems, review customer service, ideas, suggestions, and input from the team.

Physical Requirements: Involves regular physical activity including standing for extended periods, walking, bending, lifting, and carrying objects +/- 50 pounds.

Core Competencies Customer Orientation: Quickly and effectively solves customer problems; actively engages with customers (internal or external) to understand needs and satisfaction; ensures all team members provide excellent customer service and education.

Solid

Interpersonal & Collaboration Skills: Promotes teamwork and collaboration with others; maintains interdependent relationships with team members; works successfully across all areas of the business.

Fosters Teamwork: Shares knowledge and skills to accomplish team objectives; supports others to achieve success; recognizes and encourages behaviors that contribute to teamwork. Well-Developed Communication Skills: Ensures team members understand work plans, goals, and expectations, including health and nutrition objectives for customers; seeks to understand others and communicates effectively; listens actively and with an open mind; seeks out and responds effectively to feedback.

Valuable Organizational Skills: Understands store and Head Office priorities; can effectively plan the work of self and others; demonstrates strong problem-solving abilities.

Professional: Is credible, demonstrates integrity, works collaboratively to solve issues, and makes sound decisions. Self-Starter: Identifies what needs to be done and takes initiative before being asked or before the situation requires it. Demonstrates and encourages motivation in others.

Pay: $19.00-$23.00 per hour

Expected hours: 15.0 – 40.0 per week

Benefits

- Flexible schedule
- Paid time off
- Store discount

Work Location: In person

📌 Assistant manager (Spruce Grove)
🏢 Nutters Everyday Naturals
📍 Spruce Grove