Associate, Employee Records and Benefits

Reporting to the Manager, Employee Records and Benefits (ERB) and under the work direction of the Team Coordinator, the Associate supports the day-to-day administration of employee benefit programs. The role processes benefit enrolments, changes, terminations, reinstatements, and self-pay arrangements; reviews eligibility based on employee status, collective agreement provisions, policies, and carrier requirements; and ensures benefit information is accurately recorded in the HRIS and with benefit carriers. The Associate responds to benefit inquiries from employees, managers, and internal partners, explains coverage and eligibility requirements, investigates discrepancies, and coordinates with Payroll, HR, Recruitment, Scheduling/Timekeeping, benefit carriers, the Pension Corporation, other employers, and government or regulatory agencies to resolve issues.

The role also supports benefit audits, reconciliations, correspondence, and the maintenance of accurate employee records required for benefits administration.

What you’ll do

- Processes employee benefit enrolments, changes, terminations, reinstatements, and self-pay arrangements in accordance with employee requests, eligibility rules, collective agreements, policies, and benefit carrier requirements.
- Reviews employee status, hours, leave information, and other employment changes to determine impacts to benefit eligibility and coverage, and updates the HRIS and benefit carrier systems accurately and within required timelines.
- Responds to employee and manager inquiries regarding benefit eligibility, coverage, premiums, waiting periods, life events, leaves, terminations, and continuation options, providing clear explanations and escalating complex matters as appropriate.
- Investigates and resolves benefit discrepancies by reviewing employee records, payroll deductions, carrier information, and supporting documentation, and liaising with Payroll, HR, Recruitment, Scheduling/Timekeeping, benefit carriers, the Pension Corporation, other employers, and government or regulatory agencies.
- Completes benefit-related audits, database queries, and reconciliations to confirm the accuracy of enrolment and employee data; corrects discrepancies and identifies recurring issues or opportunities for process improvement.
- Prepares employee correspondence related to benefit enrolment, changes, leaves, terminations, self-pay options, and required documentation, and maintains complete and accurate records of transactions and communications.
- Processes employee record changes that affect benefits administration, including new hires, transfers, terminations, leaves, status changes, salary changes, and seniority updates.
- Interprets and applies collective agreement provisions, organizational policies, and benefit plan and carrier requirements when administering benefits and responding to inquiries.

What you bring

Qualifications A level of education, training, and experience equivalent to a Diploma in Human Resources

Management, Business Administration, or a related discipline, plus two (2) to three (3) years of recent related experience in benefits or human resources administration, preferably in a complex, multi-union environment.

- Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
- Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers,



engaging in anti-racism education and training and advocating for systemic change.
- Demonstrated knowledge and understanding of legislative obligations and provincial commitments within the program contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies
- Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
- Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge
- Demonstrated experience administering employee benefit enrolments, changes, terminations, eligibility, and related employee records.
- Ability to interpret benefit plan provisions, collective agreements, policies, and carrier requirements and explain them clearly to employees and managers.
- Strong attention to detail, analytical and problem-solving skills, with experience reviewing data, investigating discrepancies, and maintaining accurate records.
- Effective verbal and written communication skills and the ability to manage confidential employee information with discretion.
- Skilled in the use of HR information systems and computer applications such as Microsoft Office applications, as well as familiarity with enterprise systems and digital platforms.

- Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
- Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future.



That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our 2,000+ in-house courses including a range of experience level, profession-specific, or other essential training on Indigenous Cultural Safety; Indigenous-specific anti-racism; Diversity, Equity, Inclusion and accessibility, mental health and well-being, and more.
- PHSA is a remote work friendly employer, welcoming versatile work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary Casual

Salary Range:

$33/hour - as a casual employee, total earnings include an additional 13% in lieu of benefits and paid vacation. The rate for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan

Location:

Hybrid – Burnaby, BC

Hours of Work:

37.5 hours per week

What we do The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at [email protected].

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

This position is part of PHSA Talent on Demand – an in-house recruitment service providing talent to PHSA and other health authorities. We manage a robust talent pool of service-minded professionals who are available to start work immediately. Talent on Demand creates a gateway for those who wish to achieve their career goals.

Successful candidates will gain significant health care experience and can transition into long-term, permanent roles within PHSA. For more information, visit [email protected]

📌 Associate, Employee Records and Benefits (Burnaby)
🏢 PHSA
📍 Burnaby