Join the IT Services team at Simon Fraser University as a Business Systems Analyst, focusing on enhancing academic operations and IT solutions. This hybrid role champions user-centered design and collaboration. You will support SFU’s faculty systems, particularly ETRACS, by analyzing and resolving production issues while developing workflows and training materials.

Working within Agile teams, your contributions will ensure efficient service delivery and ongoing operational improvements. Key Responsibilities:

- Analyze service requests and resolve production issues
- Coordinate system fixes and enhancements with teams
- Develop user training and operation documentation
- Support productive academic processes across services
- Ensure effective communication and stakeholder engagement Requirements:
- Bachelor’s degree in a relevant discipline
- Four years of business analysis experience required
- Strong skills in troubleshooting and user engagement
- Excellent analytical reasoning and organizational skills
- Familiarity with complex enterprise applications Contribute to Simon Fraser University’s mission by advancing academic service operations and supporting innovative IT solutions.

📌 Business Systems Analyst with SFU IT Services (Burnaby)
🏢 Simon Fraser University
📍 Burnaby