Lead the operational excellence at Manulife's Global High Net Worth division as Chief Operations Officer. This hybrid role focuses on strategic growth and customer satisfaction. In this pivotal role, you will guide the Bermuda operations of GHNW, ensuring alignment with strategic objectives and delivering superior client outcomes.

Your responsibilities will cover customer onboarding, policy servicing, and compliance across multiple jurisdictions while managing high-quality service. You'll be instrumental in fostering a culture of accountability and performance among operational teams. Key Responsibilities:

- Manage comprehensive operational delivery for GHNW
- Drive enhancements in customer journeys and satisfaction metrics
- Collaborate with global leaders for strategic initiatives




- Oversee risk management and regulatory compliance frameworks
- Lead business transformation efforts emphasizing innovation and efficiency Requirements:
- Over 10 years in progressive operational leadership roles
- Experience with high-net-worth clients and technical knowledge in financial services
- Robust communication and negotiation skills
- Proven ability to manage cross-functional and diverse teams
- Bachelor's degree required; postgraduate education is a plus Shape the future of Manulife’s operational strategy while optimizing service delivery models.

📌 Chief Operations Officer in Bermuda (London)
🏢 Manulife
📍 London