Job Number: J0926-0447 Job Title: Clerk – Diagnostic Imaging & Cardiology Department: Cardio Respiratory Job Type: Temporary Full Time Action Required: Replacing a current budgeted position Approximate End Date: September 13, 2027 Job Category: Administration / Clerical Union: OPSEU Office & Clerical Open Positions: 1 Date Posted: September 23, 2026 Closing Date: September 30, 2026 Salary: $26.11 - $28.40/Hour Hours of Work: All Shifts - Days, Nights, Weekends

X Position Summary

Reporting to the Manager, Diagnostic Services, the Diagnostic Imaging & Cardio-Respiratory Clerk provides clerical and reception support to the Diagnostic Imaging and Cardio-Respiratory departments. The Clerk serves as a key point of contact for patients, families, and care teams, supporting efficient patient flow and departmental operations through accurate documentation, communication, and system use. The role requires strong customer service skills, attention to detail, discretion, and adherence to privacy, quality, and safety standards.

Key Responsibilities

- Provides excellent customer service to all patients, families, team members, and system partners, contributing to a positive patient experience at OSMH.
- Receives and assists patients in a caring professional and respectful manner, responding to inquiries in accordance with departmental policies and guidelines.
- Communicates clearly and compassionately with patients and families, using discretion and sensitivity when addressing concerns or managing wait times.
- Directs patients to appropriate modality waiting areas and collaborates with clinical team members to support efficient patient flow and minimize delays.
- Answers and directs telephone calls and inquiries from internal departments, physicians, external agencies and the public in a timely, accurate and service-oriented manner.
- Prepares, retrieves and organizes clinical documentation and prior patient information required to support patient examinations and continuity of care
- Utilizes departmental systems (e.g., Cerner, EMR, Radnet, Novari, PACS) to support clerical workflows including accurately adding orders for walk-in patients, supporting troubleshooting and confirming patient type (OHIP, WSIB, Self-Pay) ensuring accuracy of information
- Maintains awareness of Wait Time Information System (WTIS) and message and data management.
- Produces and distributes digital image copies and reports from PACS when requested by patients and physician offices, ensuring compliance with PHIPA and physician distribution agreements.
- Ensures timely and accurate preparation and distribution of reports, correspondence, and departmental documentation.
- Processes mail, photocopying, faxing, completes general departmental filing, and other clerical duties while maintaining service quality and confidentiality.
- Maintains high standards of data quality, accuracy, and attention to detail in all clerical activities
- Submits work orders and assists with monthly safety inspections to support a safe, well-functioning environment for patients and team members.
- Participates in the Diagnostic Imaging Quality Management System (QMS) and supports quality, safety,



and patient experience initiatives.
- Supports Cancer Care Ontario program requirements by maintaining up-to-date patient charts and tracking patient outcomes in designated databases
- Works collaboratively with management, clinical teams, physicians, volunteers, and other team members to promote teamwork, and effective communication.
- Maintains confidentiality and handles patient and clinical information in accordance with PHIPA and hospital policies.
- Performs other duties as may be assigned by the direct manager or designate.

Qualifications

Education

- Ontario Secondary School Diploma or equivalent is required.
- Successful completion of a Medical Terminology course is required.
- Completion of relevant post-secondary programs is preferred (such as Medical Office Administration).

Experience

- Minimum of one (1) year experience working in a clerical/administrative role required.
- Preference given to candidates with previous acute care and/or diagnostic imaging experience.

Skills and Traits

- Keyboarding skills; minimum of 40 words per minute required.
- Must be able to meet the physical and emotional responsibilities of the role, including standing and walking for extended periods, frequent and repetitive pushing, pulling, bending, and lifting up to 50 pounds, as well as safely operating equipment.
- Ability to meet the physical demands of the position, as outlined in the Physical Demands Analysis (PDA).
- Demonstrates proficiency in written and verbal communication, with strong interpersonal and organizational skills.
- Provides excellent customer service and contributes positively to teamwork and collaborative working relationships.
- Effectively prioritizes workload, adapts to changing priorities, and remains composed in fast-paced or stressful environments.
- Works independently with sound judgment, while remaining flexible to meet departmental and organizational needs.
- Demonstrates understanding of, and commitment to, equity, diversity, inclusion, and psychological safety.
- Upholds professionalism, ethical conduct, confidentiality, and respectful interactions.
- Models behaviour aligned with OSMH’s mission, vision, and values.
- Uses required technology and digital tools effectively and demonstrates a willingness to learn new systems.
- Contributes to a culture of safety and continuous improvement by identifying risks, following safe work practices, and supporting quality initiatives.
- Demonstrates a commitment to ongoing professional and personal development through continuous learning and reflective practice.

Other
- Demonstrates a commitment to ongoing professional and personal development through participation in continuing education and self-directed learning opportunities

Our Team Members Enjoy





- a professional practice environment
- a collaborative atmosphere with emphasis on teamwork
- wellness initiatives
- continuing education grants
- employee recognition and assistance programs
- a competitive salary and benefits package
- equal opportunities for growth and development

Employment Equity

OSMH is committed to diversity and equity in the workplace and welcomes applications from all qualified individuals, including women, visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2S persons and others who may contribute to a diverse workplace.

Accommodation in the Workplace

Orillia Soldiers’ Memorial Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position.

Applicants need to make their requirements known to the Human Resources department when contacted. All requests are handled confidentially.

Health & Safety Responsibilities

OSMH is committed to providing a safe, healthy and supportive working environment by treating team members and patients with compassion accountability respect and engagement.

All team members must adhere to OSMH’s Occupational Health and Safety policies, procedures and protocols, as well as the duties of workers as stipulated in the Occupational Health and Safety Act.

Team members must be able to perform all bona fide and essential duties of the position which may include cognitive and physical demands.

As a condition of employment, new team members are required to complete an employment health assessment and must be cleared by the Occupational Health and Safety Team prior to orientation.

Artificial Intelligence (AI) Use in Hiring at OSMH:

Orillia Soldiers’ Memorial Hospital’s (OSMH) may utilize automated screening tools (i.e. questionnaires) to highlight candidates' qualifications; however, OSMH does not involve the use of artificial intelligence (AI) to screen, assess or select applicants. We recommend applying directly through our website as all applications are reviewed by our recruitment team.

Closing Statement

OSMH is a minimal fragrance workplace. We kindly ask all applicants to refrain from using scented products should they have the occasion to interview with the hospital.

As a condition of employment OSMH requires professional references, verification of academic training, skilled accreditation and evidence of course completion. It is also a condition of employment that all new team members will be required to present an original vulnerable sector check within 90 days of commencing employment and must sign an Offense Declaration upon receipt of an offer of employment.

If you are interested in joining our team, please apply online before 11:59 pm on the posting close date. Incomplete submissions will not be considered. We thank all applicants, however only those selected for an interview will be contacted.

📌 Clerk – Diagnostic Imaging & Cardiology (Orillia)
🏢 Orillia Soldiers' Memorial Hospital
📍 Orillia