Sunnybrook Academic Family Health Team

Clinic Secretary - Full Time Permanent

Key Responsibilities:

- Complete administrative tasks including chart preparation, scheduling appointments, organizing reports, and following up on referrals

- Proficiently respond to patient phone calls and emails

- Provide face to face patient support in our outpatient clinics

- Assist nursing staff and physicians with triaging patient phone calls and appointments based on patients' needs

- Support clinic flow by coordinating on-site and virtual appointments

- Participate in Quality Improvement initiatives

The Requirements:

- Outstanding customer Service skills are essential

- Excellent problem-solving, interpersonal and communication skills

- Demonstrated ability to work effectively in an interprofessional team environment.

- Minimum 2 years front-line outpatient experience is essential.

Primary





Care experience is an asset.

- Previous experience with Electronic Medical Records (EMRs) is required.
- Telus Practice Solutions (PSS) EMR is an asset.

- Ability to collect and enter patient data accurately

- Very solid multi-tasking skills with the ability to manage competing priorities of phones, EMR administrative tasks, physician requests, and patients attending clinic.

- Excellent written, verbal and electronic communication skills

- Proficient in MS Office Suite and an aptitude for adapting to new software and IT systems

- Sound knowledge of medical terminology

- Demonstrated ability to adapt to face paced and changing work conditions

📌 Clinic Secretary - Family health team clinic - Regular Full-Time 2026-18773 (Toronto)
🏢 Sunnybrook Health Sciences Centre
📍 Toronto