The Opportunity

The Ottawa Senators areseekingan energetic, partner-focused skilled to joinus asan Ticket Operations Coordinator.This is an excellent opportunity to join an NHL franchise in a client facing position which will allow the candidate to become fully engaged in the business of a major league sports team.

The Ticket Operations Coordinator is responsible for providing customer service to the season seat members of the Ottawa Senators, Belleville Senators and any future teams/tenants of Canadian Tire Centre as required, through the timely and accurate processing of account information, salesforce cases, event maintenance/setup, and game night troubleshooting. Additionally, they are responsible for administering fraud detection and prevention processes, for general customer service/fan feedback and assisting with ticketing account receivable/collections.

The Ticket Operations

Coordinator guarantees all responsibilities are performed in an atmosphere of congeniality, and efficiency while ensuring internal and external customer satisfaction.

Number of vacancies: 1. This is a replacement role.

Key Responsibilities

Ongoing

- Responsible for the timely and accurate processing of Salesforce case submissions, including but not limited to:
- Season ticket renewals and playoffs;
- Season seat adjustments e.g. additional ticket requests, exchanges, relocations/upgrades, bonus tickets, etc;;
- Account maintenance including address updates, merged accounts, etc.
- Invoicing, payment plans, payment/refund requests
- Group sales/Fevo offer support
- Complimentary ticket request
- Suite lease event processing




- Production and maintenance of givex cards/accounts

- Assist with event build/maintenance including price types and load files, promo codes, season maps, inventory, ticket text, CMS etc.
- Responsible for administering fraud detection and prevention strategies to ensure chargebacks are within acceptable limits
- Assist finance team with collections as required, contacting accounts in default and securing payment
- Support ticket and premium sales reps in their daily tasks as required
- Reporting duties e.g. balancing, address checks, monthly event reporting, etc.
- Similar duties as assigned

Periodic

- Responsible for assisting with the review of policies and procedures for Ticket Operations, and ensuring that they align with the strategic objectives of the organization

Qualifications & Experience

- Available to work flexible shifts, including evenings, weekends and statutory holidays as dictated by the schedule, and all Ottawa Senators and tenant team games as scheduled
- 2 to 3 years’ previous office experience
- Excellent customer service skills
- Previous Box Office / ticketing experience an asset
- Excellent organizational skills
- Able to work under pressure and meet tight deadlines
- Team player




- Preference given to bilingual candidates (French & English)

Who We Are

The Ottawa Senators Hockey Club is a National Hockey League (NHL)teamrepresentingCanada’s capital city. The Club delivers world-class sport and live entertainment experiencesto the Ottawa-Gatineau regionwhileoperatingin a fast-paced, collaborative environment across hockey operations, business operations, and event delivery, with a shared commitment to excellence, integrity, and community impact.

What We Offer

Employeeswill have the opportunity to work in a unique industry, with access tomemorable fan experiences, and exclusive perks such as:staff tickets to games and events,partnership discounts(Goodlife,etc.),and free on-site parking - along with the chance to contribute to an organization that takes pride in its people, its performance, and its community.

This role is eligible for a comprehensive benefits package, including health, dental,wellness subsidy,and retirement programs.Support forcontinuedlearning (tuition reimbursement) is available, as well as access to multiple learning platforms.

Active social committee, which hosts multiple large-scale events throughout the year.

This role falls within abasesalary range of $39,500.00 - $60,500.00annually, consistent with the organization’s established salary ranges. Salary ranges aredeterminedthrough a wide variety of factors including but not limited to market data, internal equity, education, relevant experience, knowledge, and applicable skillset.

📌 Coordinator, Ticket Operations (Ottawa)
🏢 Sports Careers
📍 Ottawa