Job Overview

Join our team as a Customer Service Representative (CSR), where your enthusiasm and communication skills will drive exceptional service experiences for our diverse customer base. In this energetic role, you will serve as the frontline ambassador, providing friendly assistance, resolving inquiries efficiently, and fostering positive relationships.

Responsibilities

- Engage with customers via phone, chat, or email to address inquiries, provide information, and resolve issues promptly.

- Utilize data entry skills to accurately record customer interactions, transactions, and feedback in our systems.

- Assist customers with product or service recommendations, upselling opportunities, and tailored solutions to enhance their experience.

- Demonstrate excellent phone etiquette and communication skills to ensure clear, respectful, and effective interactions.





- Analyze customer needs through active listening and problem-solving techniques to deliver personalized support.

- Collaborate with team members and other departments to escalate complex issues and ensure seamless service delivery.

- Maintain a positive attitude while managing multiple tasks efficiently in a rapid-paced environment.

Requirements

- 1–2 years of customer service experience.

- Strong English communication and Writing.

- Proficiency in Microsoft Office and CRM software.

- Ability to work in a fast-paced environment.

- Experience handling phone, email, and live chat inquiries.

- Excellent conflict resolution and interpersonal skills.

- Good attendance record, punctuality, and flexibility with shifts if required.

Pay: $25,000.00-$45,000.00 per year

Work Location: In person

📌 CSR - Customer Service Representative (Thornhill)
🏢 416-Flowers.com
📍 Thornhill