Customer Service Coordinator / Service Advisor Trainee

Full-Time | Monday–Friday, 8:00 AM–5:00 PM | $22–$26/hour | Thornhill, Ontario

Peck Brothers Automotive is an established automotive repair, windshield replacement and ADAS calibration facility in Thornhill. We're looking for a friendly, outgoing and confident individual to join our front office team.

Customer Experience Is at the Heart of This Role For many of our customers, you'll be the first person they speak with on the phone and the first person they see when they walk through the door.

We're looking for someone who genuinely enjoys talking to people — someone who can naturally carry a conversation, ask good questions, listen, build rapport and make customers feel comfortable.

Automotive experience is not required. We can teach you the automotive side of the business. What we're really looking for is personality, communication skills, confidence and a genuine ability to connect with people.

There is also a sales component to this position. As your knowledge grows, you'll follow up on estimates, discuss recommended services, prepare quotes and help turn customer inquiries into booked work. You should be comfortable discussing pricing and asking for the business without being aggressive or pushy.

What You'll Do

- Greet customers and create a welcoming, professional experience
- Answer incoming calls and confidently lead customer conversations
- Ask the right questions to understand what customers need
- Schedule and confirm appointments
- Build relationships with new and existing customers
- Follow up on estimates and previously recommended work
- Communicate pricing, timelines and service information clearly
- Help turn customer inquiries and estimates into booked appointments
- Process payments and maintain accurate customer records




- Coordinate communication between customers, technicians and service advisors
- Assist with windshield replacement scheduling and bookings
- Support the day-to-day operation of the front office

Who We're Looking For You may be a great fit if you:
- Are naturally friendly, outgoing and comfortable talking to people
- Can easily carry a conversation and build rapport
- Speak clearly and professionally on the phone and in person
- Are comfortable asking questions and taking the lead in a conversation
- Are a good listener and communicator
- Enjoy building relationships with customers
- Are comfortable with sales and customer follow-up
- Are organized and able to manage several things at once
- Are dependable and take ownership of your responsibilities
- Are comfortable using computers, email and office software
- Want to learn, take on more responsibility and grow professionally
- Can reliably commute to our Thornhill location
- Have a valid Ontario G driver's licence — considered an asset

Automotive Experience Is Not Required We're willing to train the right person.

We'd especially like to hear from people with robust customer-facing experience in hospitality, medical or dental reception, veterinary clinics, retail sales, customer service, hotel front desk, inside sales or office administration.

If you're great with people but have never worked in an automotive shop, don't let that stop you from applying.





Where This Position Can Grow

This isn't intended to remain a receptionist position.

You'll start by learning our customers, systems and front office operations. As you become comfortable, we'll gradually train you in:

- Windshield replacement quoting and booking
- Insurance windshield claims
- Communicating with suppliers and insurance companies
- Preparing and presenting estimates
- Following up on recommended and deferred work
- Mechanical repair and maintenance estimating
- Service sales
- Service advising

Our goal is to develop the right person into someone who can confidently manage customers from their first phone call through quoting, booking and completion of their service.

What We Offer

- $22–$26 per hour, based on experience
- Monday to Friday, 8:00 AM–5:00 PM
- No evenings or weekends
- 2 weeks paid vacation
- Full-time, year-round employment
- Training and mentorship
- Career advancement opportunities
- A supportive, team-oriented work environment
- An opportunity to build a long-term career in the automotive industry

This is a full-time, in-person position at our Thornhill location. There is no remote or hybrid component. Applicants must be able to reliably commute to the shop for their scheduled shifts. Interested?

If you're someone who enjoys meeting people, can strike up a conversation with almost anyone and likes the satisfaction of turning a great customer interaction into a sale, we'd like to hear from you.

Please apply with your resume and a brief introduction telling us a little about yourself, what you enjoy about working with customers and why this opportunity interests you.

Pay: $22.00-$26.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 Customer Experience Coordinator / Service Advisor Trainee (Thornhill)
🏢 Peck Brothers Automotive]
📍 Thornhill