ARO Inc. is looking for an experienced and motivated Customer Experience Representative to join our growing team.

This is an excellent opportunity for someone with experience in customer experience, client services, or account management who is ready to take the next step in their career.

You’ll play an important role in managing relationships with some of ARO’s major clients across the financial services, telecommunications, and utility sectors.

What You’ll Do

- Build and maintain strong relationships with assigned clients
- Act as a key point of contact for day-to-day client requests and inquiries
- Coordinate with Operations and internal teams to ensure client deliverables are completed on time
- Prepare and review client reports, performance results, and service updates
- Participate in client meetings, performance reviews, and business discussions
- Follow up on outstanding requests and ensure commitments are fulfilled
- Identify service issues and work with internal teams to drive timely resolution
- Monitor client expectations, requirements, and service levels
- Support escalations and ensure clear, professional communication
- Identify opportunities to improve the overall client experience
- Develop a strong understanding of each client’s business, portfolio, and expectations

What We’re Looking For

We’re looking for someone with previous experience in:

- Customer Experience
- Client Services
- Account Management
- Or a similar client-facing role

The ideal candidate is:
- Professional and organized
- An excellent communicator
- Strong in follow-up and relationship management




- Comfortable communicating with clients and senior internal stakeholders
- Able to take ownership of issues and follow them through to resolution

Assets:

- Experience in financial services, collections, banking, telecommunications, utilities, or another regulated environment
- Strong Excel skills
- Experience with reporting and data analysis
- Experience working with client performance metrics

What ARO Offers
- Competitive compensation based on experience
- Hybrid work arrangement
- Opportunity to work with major national clients across multiple industries
- Career development and advancement opportunities
- Exposure to senior leadership and client decision-makers
- Meaningful responsibility and ownership
- Training and ongoing professional development
- Opportunity to grow with a rapidly expanding organization

About ARO Inc.

ARO Inc. has been serving clients across Canada for more than 30 years.

We believe strong client relationships are built through communication, accountability, performance, and partnership.

We’re looking for someone who doesn’t simply respond to client requests, but takes ownership of the relationship, follows through on commitments, and continuously looks for ways to improve the client experience.

If you have strong client-service experience and are looking for an prospect to grow, take on greater responsibility, and work with some of Canada’s leading organizations, we’d love to hear from you.

How to Apply

Interested candidates are invited to send their resume to [email protected]

Pay: $50,000.00-$62,000.00 per year

Work Location: Hybrid remote in Markham, ON L3R 5J2

📌 Customer Experience Representative (Markham)
🏢 Aro ic
📍 Markham