About Us: At the heart of our business is a strong commitment to customer service. As a fast-growing third-party logistics provider based in Surrey, BC, we service clients across North America with a focus on responsiveness, reliability, and long-term partnership. Specializing in freight brokerage, warehousing, and supply chain consulting, we deliver smart, cost-effective logistics solutions tailored to meet the unique needs of each client.

Our team takes pride in going the extra mile to ensure a seamless experience every step of the way.

Job Summary: Manage the end-to-end coordination of client shipments, ensuring freight is picked up and delivered on time, damage-free, and at the agreed rate. Act as the primary point of contact between clients, carriers, and internal teams to maintain shipment visibility, resolve issues quickly, and deliver a high level of service. Key Responsibilities o Order Entry & Managemento Receive information from clients and enter orders.



Own the lifecycle of shipments from order entry through delivery confirmation.o Send order information to logistics for carrier assignmento Trace shipments through to deliveryo Advise supervisor if anything goes awry on any shipmento Enter up to date information in the system for daily client reportingo Ensure files are complete and accurate and get invoiced in a timely manner· Carrier Communicationo Follow up with carriers to ensure they are clear on what is required and can meet the requirementso Communicate regularly with carriers to ensure ontime pick up and deliveryo Report any carrier issues to your supervisor· Client Supporto Work with clients on any issues regarding their transportationo Develop and maintain client relationships· Team Supporto Work with other members of the Customer Service team to ensure all tasks are completed per their respective timelines· Measured Key Perfomance Indicatorso On-time pickup/delivery o Shipment visibilityo Client response timeo Billing accuracy

Qualifications:

· Customer Service in your DNA· Strong communication skills· Strong time management skills with the proven ability to multitask· Strong work ethic and superior attention to detail· Experience with LTL, FTL, and cross-border freight· Ability to manage high shipment volumes· Ability to work in a fast paced and agile industry where reprioritizing is necessary· Minimum 2+ years of related experience· Truckmate experience a strong asset

📌 Customer Service Representative - 202609 (Surrey)
🏢 Radius Logistics
📍 Surrey