Customer Service Representative — Ecommerce & Fulfillment

247 Fulfillment | Mississauga, ON

Full-time, permanent | On-site

Pay: CAD $22–$24 per hour, depending on relevant experience and demonstrated skills

Schedule: Monday to Friday

Vacancies: 1 current opening

247 Fulfillment is hiring a junior Customer Service Representative to join our team at our Mississauga fulfillment centre.

We help ecommerce brands store inventory, fulfill orders, and manage shipping and returns. In this role, you’ll support our clients by responding to tickets, checking order information, and working with our warehouse team to resolve questions.

You’ll receive hands-on training from an experienced customer service team member, with support from our senior customer service lead.

What you’ll do:

- Respond clearly and professionally to client emails and support tickets.
- Check order status, tracking information, and fulfillment details.
- Coordinate with warehouse staff on shipment, receiving, inventory, and return inquiries.
- Maintain accurate ticket notes and follow up on outstanding issues.
- Handle routine requests within established procedures.
- Escalate urgent or complex issues with a clear explanation of what you have checked.

What we’re looking for:

- Strong written English and professional communication.
- Careful attention to order numbers, SKUs, quantities,



and instructions.
- Confidence using email, spreadsheets, and multiple computer systems.
- Positive organization and consistent follow-through.
- A calm approach to busy periods and frustrated customers.
- Willingness to learn, ask questions, and apply feedback.
- Availability to work on-site in Mississauga.

Previous customer service, administration, order processing, or ecommerce experience is preferred. Experience with ShipHero, Shopify, or a ticketing platform is an asset. Training on our processes and systems will be provided.

This role suits someone who enjoys solving practical problems and keeping customers informed.

To apply, submit your résumé and a brief answer to this question:

“Tell us about a time you followed up on a customer issue until it was resolved. What did you do?”

Shortlisted applicants will complete a brief exercise using fictional customer service scenarios.

Accommodations are available on request throughout the hiring process.

Pay: From $55,000.00 per year

Application question(s)

- Can you work on-site at our Mississauga location for the posted schedule?
- Are you legally entitled to work in Canada?
- Which customer service or order systems have you used?
- When could you start?

Work Location: In person

📌 Customer Service Representative — Ecommerce & Fulfillment (Mississauga)
🏢 247 Fulfillment
📍 Mississauga