Company Overview

Dr HVAC & Plumbing has been proudly serving the Greater Toronto Area since 2007, driven by a commitment to putting customers first and delivering exceptional service. We foster a dynamic setting where performance, curiosity, and drive are rewarded, offering ongoing training and clear pathways for career growth.

Job Overview

Customer Service Representative – Inside Sales $22/hour Unlimited Sales SPIFs = The More You Sell, The More You Earn.

Are you great on the phone, naturally persuasive, and motivated by the opportunity to make more money based on your performance? We’re looking for a Customer Service Representative – Inside Sales to join our growing team. This is not just a traditional customer service role.

You’ll be working directly with customers, following up on opportunities, making outbound calls, generating appointments, and selling HVAC and plumbing services. The position offers a $22/hour base wage PLUS sales-based SPIFs, giving you the opportunity to significantly increase your earnings through your sales performance. If you’re motivated, competitive, and enjoy sales, your earning potential can go well beyond your hourly wage.

What You'll Do

Handle inbound customer calls and inquiries

Make consistent outbound sales and follow-up calls

Contact existing customers about recommended services and maintenance

Identify opportunities to generate additional business

Promote HVAC and plumbing services

Book qualified appointments for our Sales and Service teams

Follow up with customers and leads

Build strong relationships with customers over the phone

Overcome objections and confidently communicate the value of our services

Work toward sales and appointment-setting targets

Accurately document customer interactions and follow-ups

Work closely with our Sales, Service, and Operations teams





What We're Looking For

We’re looking for someone who is confident, energetic, competitive, and comfortable selling over the phone.You should:

Enjoy talking to people and building relationships

Be comfortable making outbound calls

Have a strong sales mindsetBe motivated by earning additional income based on your results

Be confident asking for the sale or appointment

Be persistent and comfortable with follow-up

Have excellent communication and phone skills

Be organized and able to manage multiple opportunities

Be comfortable using computers and learning new systems

Have customer service, sales, call centre, appointment-setting, or similar experience

HVAC or plumbing industry experience is an asset, but not required.

Compensation & Perks$22/hour base wage

PLUS sales-based SPIFs — your earning potential goes well beyond $22/hour The more successful you are, the more you can earn

Free parking

Full-time, in-office position

Work-life balance

Supportive and team-oriented workplace

Training and ongoing coaching

Opportunity for growth within a growing company

Why Dr HVAC?

Dr HVAC is a growing HVAC and plumbing company built around quality, progress, collaboration, positivity, and care.

We believe great customer experiences start with great people.

We’re looking for someone who is excited to pick up the phone, connect with customers, create opportunities, and be rewarded for the results they deliver.

If you’re looking for a position where you can earn a solid hourly wage while having the opportunity to make significantly more through sales, this could be the opportunity for you. Join Dr HVAC and turn your customer service skills into earning potential. Apply today!

Pay: From $85,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Life insurance
- On-site parking
- Vision care

Work Location: In person

📌 Customer Service Representative/Inside Sales (Brampton)
🏢 Dr HVAC
📍 Brampton