J&R; Hall Transport Inc. is a fourth-generation, family-owned and operated trucking company that has been serving customers across Canada for more than 70 years. With terminals in Ayr, Calgary, Edmonton, Vancouver, Winnipeg, and Saskatoon, we provide expedited LTL and FTL transportation services nationwide.

J&R; Hall has earned one of the highest Carrier Safety Ratings ever awarded in Canada. Fewer than 0.5% of carriers in Canada have ever achieved an Excellent Safety Rating, and we are proud to be among them. We have also been recognized as a Top Fleet Employer of Distinction by Trucking HR Canada for 10 consecutive years.

What the Job Looks Like:

We are currently seeking a Full-Time Customer Service Representative to join our team in Abbotsford, British Columbia. This position is responsible for supporting customers by providing timely and accurate information, responding to inquiries, resolving service concerns, and ensuring an exceptional customer experience.

The Customer Service

Representative works closely with customers, drivers, dispatch, and internal departments to support the efficient movement of freight and maintain positive customer relationships.

This is a full-time Monday to Friday position with scheduled hours of 6:00 AM to 2:30 PM PST.

In this role, you can expect to:

- Assist customers with account-related requests and transportation inquiries.
- Answer incoming customer calls and respond to tracing and service-related emails.
- Provide shipment updates and communicate load information to customers.
- Enter and maintain accurate load information within the Fleet Management System.




- Verify customer information, rates, weights, pickup and delivery times, and shipment details.
- Monitor load activity to ensure accurate tracking and status updates.
- Research and resolve customer concerns while maintaining a high level of professionalism.
- Act as a liaison between customers and internal departments to facilitate prompt issue resolution.
- Provide administrative support to the Dispatch team as required.
- Follow established company procedures and service standards while delivering exceptional customer service.

The Ideal Candidate Will Have:

- Solid written and verbal English communication skills.
- Excellent customer service, conflict resolution, and problem-solving abilities.
- Strong organizational skills and exceptional attention to detail.
- The ability to prioritize work and perform effectively in a fast-paced environment.
- The ability to communicate professionally with customers, drivers, and internal stakeholders.
- Strong interpersonal skills and the ability to work effectively with diverse groups of people.
- Proficiency with Microsoft Office applications, particularly Outlook, Word, and Excel.
- Proven data entry and computer skills with a high degree of accuracy.




- The ability to work independently while contributing as part of a team.
- A strong work ethic, positive attitude, and commitment to providing exceptional service.
- A High School Diploma or GED is required.
- A minimum of one (1) year of customer service experience in an office environment is required.
- Transportation or logistics industry experience is preferred.
- A certificate or diploma in Business, Administration, Transportation, Logistics, or a related field is considered an asset.

Why work for J&R; Hall?

- Bi-weekly pay by direct deposit
- Employee Referral Program
- Extended Health & Dental Coverage
- Vision Care
- Life & Disability Insurance
- Employee Assistance Program (EAP)
- Group RRSP with employer contributions of up to $1,500 annually
- Family-oriented company culture

Join a Team That Puts Safety First If you're looking for a stable, full-time position with a company that values professionalism, teamwork, and exceptional customer service, we'd love to hear from you.

Apply today and become part of the J&R; Hall family.

Pay: $45,000.00-$47,000.00 per year

Benefits

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Ability to commute/relocate:
- Abbotsford, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):
- Do you have experience within the Trucking/Transportation industry?

Experience:
- Customer Service : 1 year (required)

Language:
- English (required)

Work Location: In person

📌 Customer Service Representative (Abbotsford)
🏢 Ju0026R Hall Transport
📍 Abbotsford