Title: Customer Success Manager

Location: Vancouver Canada

Duration: 4 Months

- Customer Success Management

→ managing Mastercard customers/clients, adoption, engagement, retention, and ongoing relationships.

- Commercial / contractual acumen

→ understanding contracts, renewals, pricing, commercial terms, SLAs, and potentially negotiations.

- SaaS product experience

→ working with customers around a cloud-based/software product, likely involving onboarding, implementation, adoption, and product value realization.

- Manage and develop long-term relationships with strategic customers, acting as the primary point of contact.

- Drive customer onboarding, product adoption, engagement, and retention across assigned accounts.

- Understand customer business needs and translate them into product and solution requirements.

- Partner with Sales, Product, Technology, Implementation, and Support teams to deliver a solid customer experience.

📌 Customer Success Manager (Vancouver)
🏢 PRI Global
📍 Vancouver