Become a Customer Technical Support Specialist at Plusgrade, focusing on resolving complex technical challenges for hospitality partners globally. Your expertise will enhance guest experiences significantly. In this permanent role, you'll take ownership of intricate technical issues from start to finish.

Engage directly with Product, Engineering, and Onboarding teams to resolve problems, and effectively communicate solutions to both technical and non-technical audiences. You’ll build documentation and transform recurring issues into effective workflows through effective AI use. Key Responsibilities:

- Manage technical partner inquiries with attention to detail
- Engage with teams to troubleshoot and resolve issues
- Document and design playbooks for common challenges
- Conduct thorough investigations of complex problems
- Leverage AI tools for support and documentation Requirements:
- Strong analytical and troubleshooting skills
- Ability to convey technical concepts clearly
- Experience with APIs, data mapping, and configuration tools
- Knowledge in developing reliable AI workflows
- Skilled in balancing multiple tasks efficiently Support Plusgrade's mission to enhance travel experiences while solving key technical issues.

📌 Customer Technical Support Specialist at Plusgrade (Montreal)
🏢 Plusgrade
📍 Montreal