Customer Support Technician

Location: Olds, AB | Shift: Full-Time | Monday – Friday, 7:30 AM – 4:00 PM

Do you enjoy solving technical challenges and helping customers succeed? ProAll International Manufacturing Ltd., a Terex Brand, is seeking a Customer Support Technician to provide technical troubleshooting, training, and support that helps customers get the most from their equipment.

What We Offer:

- Competitive Pay & Benefits: Great wages, health, dental, vision, life insurance and disability coverage, up to 5% RRSP matching, Employee Stock Purchase Plan with a 15% company match.
- Safety is our top priority: We ensure proper PPE, training, and procedures to keep our team protected.
- Work-Life Balance: Consistent Monday–Friday schedule.
- Learning & Career Growth: Training and advancement opportunities with ProAll and Terex.
- Positive Team Culture: Supportive, collaborative environment.
- Inclusivity: All are welcome with initiatives like Women@Terex.

What We’re Looking For:

- 2+ years of technical or technician experience.
- Strong troubleshooting skills in mechanical, hydraulic, electrical, or pneumatic systems.
- Excellent communication and customer service skills.
- Strong computer skills; Syspro experience is an asset.
- Ability to manage multiple priorities in a quick-paced setting.
- Self-motivated team player with a positive attitude.
- Commitment to workplace safety.

What You’ll Do:

- Provide exceptional customer support through phone, email, and remote troubleshooting.
- Diagnose and resolve mechanical, hydraulic, electrical,



and electronic equipment issues.
- Work closely with customers to identify solutions and coordinate parts and service support.
- Manage warranty claims, RMAs, and related documentation.
- Collaborate with Engineering, Parts, and Product Support teams to resolve technical challenges.
- Create and maintain customer support resources, including guides and training materials.
- Investigate and document equipment, service, and safety concerns.
- Support customer training, equipment calibrations, and service-related activities.
- Analyze customer feedback and recurring issues to help improve products and processes.
- Contribute to a safe, positive, and customer-focused team environment.

Why ProAll?At ProAll, you'll join a team that values innovation, customer service, and continuous improvement. As part of Terex, you'll have access to training, career development opportunities, and the chance to support industry-leading equipment used around the world. Ready to Apply?

Submit your application through this job posting.

We thank all applicants for their interest in this opportunity. Please note that only candidates selected for an interview will be contacted. We respectfully request no phone inquiries.

Learn more about us here: https://proallinc.com/

Learn more about Terex: http://terex.com/

Job Types: Full-time, Permanent

Benefits

- Company events
- Dental care
- Employee stock purchase plan
- Extended health care
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Customer Support Technician (Olds)
🏢 ProAll International Manufacturing Inc. – A Terex Brand
📍 Olds