We are seeking a dedicated and organized Dental Receptionist to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of our dental practice by providing excellent customer service and administrative support. This position requires a friendly demeanor, strong communication skills, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Greet patients warmly and manage their check-in and check-out processes.
- Provide excellent customer service to patients, addressing their questions/concerns with empathy, and professionalism.
- Schedule appointments and confirm patient visits using dental software such as Paradigm
- Maintain accurate patient records, including electronic medical records and insurance information.
- Answer phone calls promptly, addressing inquiries and providing information about services.
- Assist with billing and payment processing, ensuring all transactions are handled accurately, day end and montly reports.
- Collaborate with dental staff to ensure seamless patient flow and communication.
- Insurance verification and oversee daily front desk office operations including accounts receivables
- Help train and mentor junior staff
- IPAC and HARP Certification is an asset
Skills
- Experience working in a dental office setting is preferred.
- Proficiency in dental software systems like Paradigm is highly desirable, however training will be included.
- Familiarity with electronic medical records and dental terminology is a must.
- Strong administrative skills, including proficiency in office phone systems and general office procedures.
- Excellent interpersonal skills with the ability to communicate effectively with patients and staff.
- Detail-oriented with strong organizational skills to manage multiple tasks efficiently.
- Ability to work well under pressure while maintaining a positive and professional attitude.
If you are passionate about providing exceptional patient care and have the necessary skills to thrive in a dynamic environment, Churchill Smiles encourage you to apply for this rewarding opportunity as a Lead Dental Receptionist. Wage to be negotiable depending on experience.
Pay: From $24.00 per hour
Benefits
- In office parking
Education:
- Secondary School (preferred)
Experience:
- Dental: 1 year (required)
Licence/Certification:
- HARP Certification (preferred)