Affinity Dental is looking for an amazing Dental Receptionist to join our team in Orléans - Ottawa, Ontario.

We’ve built a practice where team members are supported, valued, and given the tools to deliver exceptional care.

What we’re looking for:

- Provide a warm, welcoming experience for every patient from the moment they walk through the door or call the clinic.
- Confidently manage patient check-ins, check-outs, appointment changes, recent patient forms, and daily schedule flow.
- Accurately book and reschedule appointments based on provider availability, appointment type, and patient needs.
- Understand different appointment types, treatment workflows, and when to schedule patients with the appropriate provider or team member.
- Communicate confidently with patients by phone, email, and in person while providing knowledgeable and professional service.
- Have a robust understanding of dental insurance, including submitting claims, checking coverage, handling predeterminations, and explaining patient balances.
- Process payments, insurance claims, account balances, and billing adjustments accurately.
- Manage patient records, referrals, x-rays, transfers, and required documentation with attention to detail.
- Monitor the schedule throughout the day, follow up with late or missed appointments, and help keep the day running smoothly.
- Complete opening and closing duties, daily reports, and front-desk checklists.
- Be comfortable learning and using dental software, insurance systems, and digital technology.
- Follow clinic policies and procedures consistently,



while being open to coaching and continuous improvement.

At Affinity Dental, we expect our team to:
- Serve our patients, our team, and our community
- Treat patients and teammates like family
- Work as a team and support each other
- Maintain a high level of professionalism
- Take ownership and keep the clinic’s best interests in mind
- Be coachable and always look for ways to grow
- Bring a positive attitude—even on busy days
- Operate with honesty, integrity, and accountability

Position Summary: The Business Desk Representative is responsible for creating a warm, professional patient experience while confidently managing appointments, patient communication, insurance, payments, and the day-to-day flow of the front desk.

What we offer:

✨ Health & eye care benefits

✨ Dental Benefits for you & your family (including Invisalign)

✨ 2 complimentary hygiene visits each year to gift to loved ones

✨ Fitness credits to support your health

✨ Modern technology: CBCT, CEREC, iTero, lasers, 3D printing

✨ CE, mentorship, and growth opportunities

✨ A positive team culture with real clinical autonomy

If you want to work in a high-performing, supportive Ottawa practice, we’d love to meet you.

Send your resume to: [email protected]

Pay: $24.00-$30.00 per hour

Expected hours: No less than 30.0 per week

Benefits

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Experience:
- Dental office: 1 year (preferred)

Work Location: In person

📌 Dental Receptionist (Orléans)
🏢 Affinity Dental
📍 Orléans