Description

At Bond, we build growth and loyalty for some of the world’s most recognized brands. Behind that work is a team of smart, curious people who care deeply about clients, each other, and building something meaningful together.

The Director, Application Support is a strategic leader responsible for directing the delivery and evolution of Bond’s application support services across multiple teams, clients, and portfolios. This role requires a highly skilled skilled who excels at navigating complex challenges with significant ambiguity, balancing strategic vision with hands-on execution.

The successful candidate will be a trusted thought leader within Bond, inspiring teams to deliver exceptional service, driving process and technology improvements, and ensuring application stability and performance that directly supports client success and business growth.

Requirements

Required

- Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience.
- 10+ years of experience in application support, IT operations, or software engineering, including 5+ years in leadership roles managing multiple teams or functions.




- Proven track record in leading strategic initiatives, managing large client portfolios, and delivering measurable operational improvements.
- Strong understanding of application architecture, infrastructure dependencies and IT operations.
- An expert and a leader with proven background in IT service management.
- Training and certification in IT support and operations best practices (ITIL or similar).
- Exceptional leadership, communication, and stakeholder management skills, with the ability to influence at all levels.

Technology and tools:
- Microsoft stack including native Azure, .NET, SQL.
- Observability and monitoring: Splunk, Dotcom, App Insight, Log Analytics.
- Process automation: MFT, Power Automate, Zoho, PagerDuty.

Preferrable assets:
- Familiarity with the Azure Well-Architected Framework.
- Familiarity with modern observability, monitoring, and automation tools.
- Experience with budget management and cost optimization in a technology function.
- Demonstrated success in building new service offerings or transforming existing support functions.
- Microsoft Azure certification.

📌 Director, Application Support (Toronto)
🏢 Bond Brand Loyalty
📍 Toronto