Overview

Join our dynamic team as a Dispatcher/Customer Service representative, where you'll be the vital link ensuring seamless transportation operations and exceptional customer interactions. This energetic role combines coordination, communication, and problem-solving to keep our supply chain moving efficiently. You'll manage freight scheduling, utilize advanced transportation management systems, and deliver top-tier service to clients and carriers alike.

If you thrive in a fast-paced environment and enjoy making a tangible impact through organized, proactive work, this position offers an exciting opportunity to grow your career in logistics and customer support.

Duties

- Coordinate and schedule freight pickups and deliveries using transportation management systems such as SyteLine or AS400.
- Communicate effectively with carriers, drivers, and customers via multi-line phone systems, ensuring clear and professional phone etiquette.
- Enter data accurately into shipping & receiving logs, freight management platforms, and supply chain databases to maintain real-time tracking.
- Assist with shipping & receiving processes by verifying shipment details, updating status reports, and resolving discrepancies promptly.
- Analyze logistical data to optimize routing, reduce delays, and improve overall freight efficiency within the supply chain framework.




- Provide exceptional customer service by addressing inquiries, providing updates on shipments, and resolving issues swiftly through strong communication skills.
- Maintain organized records of all dispatch activities, including shift reports and incident logs, ensuring compliance with company policies.

Requirements

- Proven experience with transportation management systems such as SyteLine or AS400 is highly preferred.
- Strong understanding of supply chain operations and freight logistics within a 3PL (Third-Party Logistics) environment.
- Excellent data entry skills with high accuracy in typing and record keeping.
- Demonstrated analysis skills to evaluate shipping data and identify process improvements.
- Exceptional communication skills with skilled phone etiquette for multi-line phone systems.
- Ability to handle shipping & receiving tasks efficiently while managing multiple priorities in a fast-paced setting.
- Familiarity with shipping & receiving procedures, freight documentation, and related compliance standards.

Join us to be part of a vibrant team dedicated to excellence in transportation coordination and customer satisfaction! Pay: $25.00-$30.00 per hour

Expected hours: 40.0 – 45.0 per week

Benefits

- Casual dress
- Dental care
- On-site parking

Work Location: In person

📌 Dispatcher/Customer Service (Mississauga)
🏢 Sprinter Emergency Transport
📍 Mississauga