We are looking for a fast, organized, and highly dependable Dispatcher to join our operations team.

This is a fast-paced role that requires excellent communication, strong multitasking skills, quick decision-making, and the ability to manage multiple customer conversations, active orders, and drivers at the same time.

We are looking for someone who takes responsibility for their work, communicates professionally, follows procedures carefully, and can remain accurate while working under pressure.

Key Responsibilities

- Receive, review, and process customer orders accurately and efficiently
- Communicate professionally with customers through SMS, WhatsApp, phone, email, and other communication channels
- Coordinate drivers and assign deliveries based on location, priority, and availability
- Monitor active deliveries and follow up with drivers when necessary
- Provide customers with updates regarding order status, delays, estimated arrival times, and changes
- Handle customer questions, concerns, order changes, and cancellations professionally
- Confirm order details, customer information, delivery addresses, products, quantities, payment methods, and special instructions
- Maintain accurate records of active and completed orders
- Keep dispatch software and order information updated in real time
- Prioritize urgent orders and resolve problems quickly
- Communicate clearly with drivers, management, and other team members
- Follow company SOPs, checklists, and dispatch procedures
- Escalate important customer, driver, payment, or operational issues when necessary
- Help prevent missed orders, duplicate work, incorrect addresses, and communication errors
- Maintain a professional customer service experience at all times
- Take ownership of assigned responsibilities and make sure tasks are completed properly
- Support the operations team with additional dispatch and customer service responsibilities when required

Requirements




- Minimum 2 years of experience in dispatch, logistics, delivery coordination, courier operations, or high-volume customer service
- Proven ability to work quickly and accurately in a fast-paced environment
- Excellent written and verbal communication skills
- Robust English communication skills
- Fast and accurate typing
- Strong customer service skills with a professional and respectful communication style
- Highly organized and able to manage multiple conversations, orders, and tasks simultaneously
- Excellent attention to detail
- Solid problem-solving and decision-making skills
- Able to remain calm and focused under pressure
- Comfortable communicating with both customers and delivery drivers
- Comfortable working with dispatch software, CRM systems, computers, tablets, WhatsApp, SMS, and mobile applications
- Able to learn new software and internal systems quickly
- Dependable, punctual, responsible, and accountable
- Able to follow detailed SOPs and company procedures
- Able to work independently while also communicating effectively with the team
- Strong ability to prioritize tasks based on urgency and importance

Preferred Experience

Experience in any of the following is considered a strong asset:

- Same-day delivery
- Courier or transportation companies
- E-commerce operations
- Food delivery
- Retail delivery
- Logistics
- Fleet coordination
- Customer support
- Order management
- High-volume dispatch environments

What We Are Looking For

We are specifically looking for someone who is fast, sharp, organized, and comfortable handling a large volume of activity.





This position requires the ability to move quickly without sacrificing accuracy.

You may be managing several customer conversations, multiple active orders, and different drivers at the same time. You must be able to stay organized, communicate clearly, and make valuable decisions quickly.

We are not looking for someone who needs constant supervision. We want someone who takes ownership, follows through, identifies problems, and helps keep the operation running smoothly.

Performance Expectations

Performance may be evaluated based on:

- Response speed
- Typing speed and accuracy
- Order accuracy
- Customer communication
- Ability to manage multiple active orders
- Driver coordination
- Following SOPs
- Reliability and attendance
- Problem-solving
- Overall dispatch performance

Application Questions

When applying, please include:

- How many years of dispatch or logistics experience do you have?
- What type of dispatch environment have you worked in?
- Approximately how many orders or customer conversations have you managed at one time?
- Are you comfortable communicating with customers through SMS and WhatsApp?
- What dispatch, CRM, or logistics software have you used?
- What is your approximate typing speed in words per minute?
- Describe a situation where you had several urgent deliveries or customer issues at once. How did you prioritize them?
- Are you comfortable being measured on speed, accuracy, communication, and overall performance?
- This position has the opportunity to become a key leadership role within the company for the right person. (phone hidden) you can text that phone number.

Please apply only if you are comfortable working in a fast-paced environment where speed, accuracy, organization, communication, and accountability are extremely important.

Pay: $17.00-$19.00 per hour

Expected hours: 85.0 per week

Work Location: Remote

📌 Dispatcher – Customer Service, Delivery Coordination & Order Management (Canada)
🏢 Uper W
📍 Canada