Job Overview

We are seeking a dynamic and organized Dispatcher/Customer Service skilled to join our team. In this vital role, you will coordinate transportation schedules, manage freight logistics, and deliver exceptional customer service to ensure smooth operations across the supply chain. Your proactive communication skills and attention to detail will help us meet delivery deadlines, optimize shipping and receiving processes, and maintain seamless interactions with carriers, vendors, and clients.

This position offers an exciting opportunity to be at the heart of our logistics operations, driving efficiency and customer satisfaction every day.

Responsibilities

- Utilize transportation management systems (TMS) to schedule and track shipments, ensuring timely deliveries and pickups
- Communicate effectively with carriers, drivers, and internal teams via multi-line phone systems while maintaining professional phone etiquette
- Enter data accurately into systems such as AS400 and SyteLine for shipment tracking, billing, and inventory updates
- Coordinate freight movements by managing shipping & receiving schedules, optimizing routes, and resolving scheduling conflicts promptly
- Analyze shipping data to identify trends or issues that could impact supply chain efficiency and recommend improvements
- Provide exceptional customer service by addressing inquiries,



resolving issues swiftly, and maintaining transparent communication throughout the shipping process
- Support the overall supply chain operations by assisting with documentation, freight claims, and compliance requirements

Experience

- Prior experience working with transportation management systems (TMS) or in a logistics/distribution environment preferred
- Familiarity with supply chain processes, including shipping & receiving procedures and freight management
- Knowledge of 3PL (third-party logistics) providers and their integration into supply chain workflows is a plus
- Experience using AS400 or SyteLine enterprise resource planning (ERP) systems for data entry and analysis preferred
- Strong analysis skills to interpret shipping data and improve operational efficiencies
- Excellent communication skills with professional phone etiquette for multi-line phone systems
- Proficiency in typing quickly and accurately to manage high-volume data entry tasks

Join us in a role where your organizational talents will keep our supply chain moving smoothly! We value energetic individuals who thrive in fast-paced environments and are eager to contribute to our success through excellent customer service and logistical expertise.

Pay: $25.00-$31.88 per hour

Work Location: In person

📌 Dispatcher/Customer Service (Mississauga)
🏢 Sprinter Emergency Transport
📍 Mississauga