Lead customer services at the U of T Bookstore in Scarborough as a Customer Experience Manager. Enhance customer interactions while overseeing retail operations and team performance.

You will report to the Scarborough Store Manager and play a crucial role in supporting floor operations. Your focus will include staff onboarding, training, and delivering excellent customer service. Significant retail experience and a results-oriented approach will contribute to your success in this dynamic workplace.

Key Responsibilities: • Guide the Floor staff and manage operations • Maintain inventory and store appearance to high standards • Drive execution of customer service policies • Supervise peak period e-commerce customer care • Build relationships with the U of T community

Requirements: • University/college degree or comparable work experience • At least 5 years in retail, with 3 years in a leadership role • Proven retail management skills and knowledge • Strong customer service and training abilities • Energetic and able to work flexible hours

Focus on enhancing customer experiences and retail performance at the University of Toronto Bookstore.

📌 Experienced Customer Experience Manager Role (Winnipeg)
🏢 Socket.dev
📍 Winnipeg