Lead customer services at the U of T Bookstore in Scarborough as a Customer Experience Manager. Enhance customer interactions while overseeing retail operations and team performance. You will report to the Scarborough Store Manager and play a crucial role in supporting floor operations.

Your focus will include staff onboarding, training, and delivering excellent customer service. Significant retail experience and a results-oriented approach will contribute to your success in this dynamic environment. Key Responsibilities:

- Guide the Floor staff and manage operations
- Maintain inventory and store appearance to high standards
- Drive execution of customer service policies
- Supervise peak period e-commerce customer care
- Build relationships with the U of T community Requirements:
- University/college degree or comparable work experience
- At least 5 years in retail, with 3 years in a leadership role
- Proven retail management skills and knowledge
- Strong customer service and training abilities
- Energetic and able to work flexible schedule Focus on enhancing customer experiences and retail performance at the University of Toronto Bookstore.

📌 Experienced Customer Experience Manager Role (Toronto)
🏢 Socket.dev
📍 Toronto