Job Summary

We are seeking a highly skilled and motivated Experienced IT Support Specialist to join our dynamic team. In this role, you will be the go-to expert for resolving complex technical issues, supporting a wide range of operating systems and hardware, and ensuring seamless network connectivity across our organization. Your energetic approach and deep technical knowledge will drive efficient problem-solving, enhance user experience, and maintain the stability of our IT infrastructure.

This position offers an exciting opportunity to work with cutting-edge tools and collaborate with diverse teams to deliver exceptional service.

Responsibilities

- Provide advanced technical support for desktop and laptop computers running Windows, macOS, and Linux operating systems.
- Troubleshoot software issues, including application errors within Microsoft Office and other enterprise applications.
- Manage and resolve network connectivity problems related to LAN (Local Area Network), VPN (Virtual Private Network), firewall configurations, and wireless access points.
- Support computer hardware setup, maintenance, upgrades, and repairs to ensure optimal performance.
- Utilize ServiceNow, Jira, BMC Remedy, and other ticketing systems to document incidents, track progress, and communicate resolutions effectively.
- Configure and maintain security protocols such as VPN access, firewall rules, and operating system updates to safeguard organizational data.




- Assist users with help desk inquiries related to operating systems, software troubleshooting, and hardware issues while maintaining excellent customer service standards.
- Collaborate with cross-functional teams on IT projects involving network upgrades, system migrations, or new technology deployments.
- Maintain detailed documentation of technical procedures and support workflows to improve team efficiency.

Skills

- Strong knowledge of computer networking concepts including LAN setup, VPN configuration, firewall management, and wireless networking.
- Proficiency in supporting multiple operating systems such as Windows, macOS, and Linux environments.
- Experience with help desk tools like ServiceNow, Jira, BMC Remedy for incident management.
- Expertise in troubleshooting software issues within Microsoft Office suite and other common enterprise applications.
- Familiarity with computer hardware components and troubleshooting techniques for desktops and laptops.
- Knowledge of security protocols including firewall management and VPN security best practices.
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
- Ability to prioritize tasks efficiently in a fast-paced setting while delivering outstanding customer service.

Join us in delivering top-tier IT support that empowers our organization’s success! Pay: $22.00-$25.00 per hour

Expected hours: No less than 15.0 per week

Work Location: On the road

📌 Exprienced (Ottawa)
🏢 Shineology
📍 Ottawa