Take the next step in your career with National Bank as a Fraud Prevention Analyst. In this agile role, you will leverage your analytical skills to manage fraud risks and improve customer service. This full-time position requires you to assist customers while mitigating fraud losses through thoughtful decisions and analyses.

You will collaborate with diverse teams to ensure continuous improvement in fraud detection strategies. Conducting comprehensive analyses of fraud investigations is part of your key responsibilities, all within a 24/7 operational environment. Key Responsibilities:

- Answer customer calls and provide support
- Make decisions that minimize fraud risk
- Contribute insights for performance improvements
- Analyze fraud investigations thoroughly
- Partner with teams to refine fraud prevention measures Requirements:
- High school diploma or equivalent
- Prior experience in fraud prevention or payment cards
- Awareness of current bank fraud trends
- Proven customer service background
- Experience in a call center is advantageous Bring your enthusiasm and analytical mindset to support National Bank's mission in fraud reduction.

📌 Fraud Detection Analyst at National Bank (Montreal)
🏢 National Bank of Canada
📍 Montreal